Sportsman's GuideReviews of sportsmansguide.com

Good prices, pretty good items, but the customer service is horrible! I called 3 times to figure out where my order was- I was NEVER notified there might be questions or a hold. I was TOLD the item just needed the method of payment confirmed, as it was shipping to an address NOT the billing- I get that- protecting the customer, right? But, no, not going through this for any order that is shipping to another address. They are awful at service. If I have gifts to send, it will not be to my billing- why would I do that to people I care about? Save you time and frustration- go someplace else.

I traded with these guys for the better part of a year and spent over $3000 with them. First the good...for the most part the quality of their products and the price of the products is competitive. Now the bad. Their shipping is very slow. 7 to 10 days to get something from them as opposed to 2 days from their competitors. Their pricing is confusing some times. They have so many specials that you are never sure you are getting the best price. This leads me to my biggest complaint and the reason I will not trade here any more. I bought a product on a Wednesday. On Thursday morning they had a "special" which resulted in $9.26 lower price. No problem I thought. I will just email them, and ask for the adjustment. The response I got 3 times from Customer Service was they do not match other retailers' auction prices or items they do not have in stock. This was despite me providing them screens shots of their page with the lower price. Hey get a clue here....I even drew you a picture in case you cannot read. Anyway this was my last straw with them. I will move on to one of their competitors, and hope for a better result.

Honestly, the worst company ive ever come in contact with in terms of service. -I placed an order for my husbands birthday on 8/31 and paid $40 in expedited shipping to get it on time. It never showed up and when i went to look up the tracking it said it had been canceled for no reason. -I sent in an email, no response. -I called and they told me the order was canceled because the name on the account (my married name) was different than my card info (maiden name) and that they dont notify people when that happens. UMMM WHAT? first of all-im sure the card people pay with is often different than their name and second of all, why wouldnt you notify me. -I was told id have to replace the order online and start over. I hung up and went to do that and was no longer given my member pricing. -I called back AGAIN and they told me when the order was canceled, my membership was canceled and i had to pay to reinstate it. I said under no circumstances am i paying because THEY decided to cancel my order without my consent. -The girl finally agreed with me, put me on hold for 20 minutes and then said my membership was reinstated and I could place the order online again. -I went to do so and everything went accordingly. I didnt do expedited shipping at this point since my husbands bday had already come and gone. Ground shipping said 3-7 business days---I placed the order on 9/8. -I never received a tracking number and when i looked the order up online, it said "in process". -So i sent another email-no response. -On 9/18 i called again to ask where the bag was and explained everything to the person. She was very nice and said the girl i last spoke with, told me she added back my membership, but didnt release the order which is why i never got tracking. The woman pushed the order through and said they were expediting it AS A CONVENIENCE and I would get it on Wednesday. -Last night on 9/18 i got an email saying that they needed to talk to me about my order, so i called back in immediately and was on hold for forever. I requested a call back and it said my call back time was 4 minutes---I never got a call back. -I call back this morning and talk to another moron who tells me the order looks good and they arent sure why i was called, but that she would "push it through." She then put me on hold and came back and said that My membership was only for 30 days and I needed to pay for another month for the order to be released. IVE HAD IT. I TOLD HER HOW RIDICULOUS THIS WAS AND TO CANCEL MY ORDER AND REMOVE ALL MY INFORMATION FROM THEIR SYSTEM, AS I WOULD NEVER PLACE AN ORDER WITH THEM AGAIN.

Worst company ever! They are over priced, I bought a 9mm Pistol and changed my mind, they charged me a 15% restocking fee, the gun never shipped! Stay away, they sucked me in with there 4 payments over 4 months.

Their satisfaction guarantee and lowest price guarantee is an absolute lie. It's a fish trap to lure in customers, but they will refuse to honor the lowest price guarantee despite them saying, "Your satisfaction is guaranteed, period!" This company claims to have a satisfaction guarantee that says, "Order with complete confidence! Your satisfaction is guaranteed, period! There’s no stronger Guarantee in the business. We stand behind every item we sell." As well as they claim to have the "LOWEST PRICE GUARANTEE," but the problem with this I have asked them many times to price match and honor their lowest price guarantee, but they refuse to honor the request and then ignored all my request despite them having a guarantee. Ain't that some customer service, huh. Whoever is the customer service representative should be fired/retrained and there should be customer service manger to talk to as the representatives are unprofessional liars and uncaring. Absolutely terrible false guarantees that they claim to have as they will not stand behind their word one bit at all. Yeah, you may buy some stuff, but don't expect any great customer service or when they turn you down to price match an item even though they claim to have a lowest price guarantee despite it saying, "For everything to outfit your passion…at the Lowest Prices, Guaranteed! That’s our goal and you can always count on getting the lowest prices at Sportsman's Guide®. If you find a lower advertised price for an item we sell within 30 days of placing your order, we will refund you the difference." Not a great company at all that seems to only want to sell stuff without any care for the customer or the guarantees listed on their site.

Upon ordering some shot shells, namely Federal; many shells had buffer seeping out from the crimps that were almost opened. Buffer was strewn throughout the entire (3) 25 round boxes. Customer service never answered my email, nor did any address the defective shipment they sent. I was not aware that ammunition could not be exchanged, for I did not read the stipulation. We shall never conduct business with Sportsman's Guide ever again. This is a company comprised of snakes, hiding behind a veil of lies and seeking to trap the unsuspecting.

They may have a wide selection of items, but their customer service is cold, uncaring and is truly terrible! They claim to have the strongest guarantee in the business as they say, "Order with complete confidence! Your satisfaction is guaranteed, period," but I absolutely disagree as I was not satisfied with my order one bit and there is no such thing as satisfaction guaranteed, period. They also claim to have a lowest price guarantee, as they say, "If you find a lower advertised price for an item we sell within 30 days of placing your order, we will refund you the difference. Proof of purchase and a copy of the retailer’s lower advertised price is required." Guess what? I did exactly all that, I already bought the item and showed them the proof of purchase and the retailer's lower advertised price and they absolutely refused to honor the lowest price guarantee that they claim to have, and then ignored me. Absolutely despicable as they did not stand behind their words one bit at all. They will not honor their words and their satisfaction guarantee is a lie. If you shop with this company, know that their customer service is truly terrible and they will not stand behind the satisfaction guarantee that they claim to have. I was a Club Member of Sportsman's Guide for months, and they did NOT show me as a customer a single ounce of respect. 0/10 company. Despicable company that rather side with their money than with the customer and the guarantees that they claim to have. From my experience, I do not recommend this company at all. Worst customer service, ever! Edit: Also, this was written around 2017, but this was my experience with Sportsman's Guide

Email 1 of contacting Sportsmans Guide: Hi. I'm from Australia, and I just signed up as a newly registered member, but your website refuses to allow me to purchase the Mono Gun Vault. I keep getting this error in checkout: I'm sorry. We were unable to calculate duties, fees, and taxes on this order. Also: It's not recognizing my home phone number as a valid 10 digit number. It seems glitchy, and I'm forced to rely on a random number to try and move me to the next screen, which still says: I'm sorry. We were unable to calculate duties, fees, and taxes on this order. What's going on? Why can't I buy the Mono Gun Vault? Is it because I live in Australia? Is it because the item measures 12.25" in diameter, and 45" deep, and weighs 18 pounds? I sent this email not once but twice and never received a reply. (What disgusting customer service!) Several days later I send email 2: Hi. I'm from Australia, and nobody will sell me a Mono Gun Vault. I may have found a freight forwarding company that may be able to handle the payment of, and ship the box to me here in Australia. directly from their US warehouse. Would that be okay with you? You are missing a few vital details on your website about this box. I'm assuming this is indeed the Mono Vault 248 Dry Box Cache Tube and manufactured in USA by PolyFarm found here at this website: I need you to 100% reassure me the Mono Vault your selling, Item Number: WX2 - 676389 - is genuine and not some cheap Chinese made knock off. I don't want to buy 2 of them only to discover something is not right. I ask this because your selling it so cheap for $109.99, the cheapest on the net, and your listing doesn't refer to it being a Mono Vault 248. It makes me suspicious if it is the genuine article. Thus I need you to confirm this is indeed a PolyFarm manufactured Mono Vault 248? Sportsmans Guide finally replied to my 2nd email with this response: Thank you for contacting us. We have reviewed your inquiry. To determine the total cost for an international order with our Company, please visit our Website at sportsmansguide.com and click on the "International Shipping" button in the upper right corner. Go ahead and place the order and it will reveal the total costs, including any applicable taxes and duties, prior to submission. If you do not wish to go ahead with the order, you may cancel it at that time. If we can be of further assistance, please feel free to contact us. Enjoy the Outdoors! Sportsman’s Guide Customer Experience Team After reading this I'm thinking to myself - p*ss off!! What kind of pathetic robotic response do you call that? This Sportsmansguide is one of the worst customer experiences I have ever received. I wish I could post the final email I sent to them here, but if I did I would get the boot. I'm never going back there ever again. How can you trust a website to deliver a high priority item to Australia when they can't be bothered answering a few basic lousy questions? I don't think so pal, goodbye and good riddance. (One last gripe I have with this pathetic website. No sooner had I registered, I keep getting inundated with all their junk mail. I never signed up for this bullcrap, but their it is, coming in like wild fire, like their desperate for my business or something. Well hello, maybe it would help if you got a real person to answer my emails once in a while, and not one of your automated robotic responses you freaking morons. Pfft! Really!)