Sportsman's GuideReviews of sportsmansguide.com

1.9691 reviews
Equipment & Associations

Sportsman's Guide

About Sportsman's Guide

Sportsman's Guide Official Web Site - sells top-quality Discount Hunting Boots, Discount Ammunition, Discount Ammo, Discount Hunting Gear, Gifts, and more at low prices.

Sportsman's Guide (sportsmansguide.com) has 691 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: sportsmansguide.com
Website: sportsmansguide.com
Category: Equipment & Associations
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sportsman's Guide reviews

Showing 30 reviews with 2 stars · Clear filters

JP
Oct 23, 2026
The blind I ordered did not come with…
The blind I ordered did not come with ground stakes. So I can’t use it now.
Madcase
Oct 5, 2026
FedEx sucks !!!
Everything was great until the package arrived. FedEx has to be the worst delivery company in existence. Sportsman Guide was great. They gave me a refund on my damaged item
Response from Sportsman's GuideOct 13, 2026
Thank you for sharing your experience! We are glad our customer service team was able to process your refund quickly, but we are truly sorry that FedEx delivered your package in such poor condition. We appreciate your kind words about Sportsman’s Guide, and we will certainly be passing your feedback along regarding transit handling. Thank you for your support, and we look forward to serving you better on your next order!
Andrew W.
Oct 2, 2026
Packages ar not arriveing
I've made 3 recent orders (within the last 3 weeks or so) and none of them am I able to track and then they don't arrive.
Response from Sportsman's GuideOct 4, 2026
We are really sorry to hear about your experience. We understand how frustrating it is to place multiple orders and be unable to track them, especially when they fail to arrive as expected. Providing reliable delivery and clear tracking information is very important to us, and we apologize for falling short. We experienced fulfillment challenges at that time, but that issue has been resolved, and we’ve made improvements to our process. We can usually take care of this quickly and would like to look into this and review options with you to make things right. Please email us at [email protected] with your order numbers, and include "Attn: The Customer Review Team" in the subject line so we can assist you right away. Customer Review Team
Tim M.
Sep 30, 2026
Bizarre slow system. Go elsewhere.
I never got a confirmation email of my purchase. Talked to customer service, they said the order never completed and didn't exist. I decided to leave it at that and go elsewhere. Turns out the order did go through (5 days later) and got an email about my items shipping. Can't look up order number online. Credit card has the charge as pending. I contacted customer service again. They said one thing I ordered was discontinued and wouldn't be in the order. I didn't get any notification of any of this, I had to reach out and ask. For these particular items, I don't care if I get them or not, since I can get them locally and they are cheap - but it is an annoying process. I can't think of another online retailer who has a processing system this weird. Don't bother with them.
Response from Sportsman's GuideOct 4, 2026
We are really sorry to hear about your experience. It is incredibly frustrating to deal with missing order confirmations, conflicting information regarding stock availability, and unexpected shipping updates. Providing clear communication, accurate tracking, and a seamless ordering process is very important to us, and we apologize for falling short. We’d like to review your account details and options with you to make things right. Please email us at [email protected] with your order number, and mark your message "Attn: The Customer Review Team" so we can look into this for you right away. Customer Review Team
Daniel B.
Mar 28, 2026
Lack of assistance.
I came to SG for assistance, with what I think is some bogus charges, on my credit card statement. No assistance; bogus charges came from SG, but SG acted like it wasn't their issue.
Response from Sportsman's GuideMar 30, 2026
We are really sorry to hear about your experience and the frustration regarding the charges on your statement. We understand how concerning it is to see unfamiliar transactions, and we sincerely regret that you felt your concerns were not taken seriously during your initial contact. We take matters involving payment integrity and customer trust very seriously, and we would like the opportunity to investigate this further. We’d like to look into your account details and the specific transactions you are referencing to see what happened and review any available options to help clarify or resolve the situation. Please reach out to us at [email protected] with your order number—or the email address and name associated with your account—and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this for you. Customer Review Team
Brian O.
Mar 28, 2026
The communication was not good
The communication was not good. They took my order but then didn't hear anything until I sent a email to find out why it had not shipped 4 days latter. they said it was in possess and would ship soon. Two days latter it shipped but the web page when I tried to track it said that the number was incorrect but you didn't give the number to me so I could track it through FEDEX. Also one of the items was cancelled and didn't find that out until the order was shipped. That was the main item I was looking forward to receiving. You need to be better at letting the customers what is going on so they don't go though what I did. Thanks, Brian
Response from Sportsman's GuideMar 30, 2026
We are really sorry to hear about your experience, Brian. We understand how frustrating it is to deal with communication gaps, especially when it involves tracking details and the unexpected cancellation of a primary item. This is not the level of service we aim to provide, and we appreciate you bringing these specific pain points regarding our notification process to our attention. We’d like to look into the details of your order and your interaction with our team to see what happened and review any available options to make this right. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the tracking and cancellation issues further for you. Customer Review Team
Amy
Mar 24, 2026
Bought a wood burning stove
Bought a wood burning stove, the handle broke the first day and all of the stripping around the door fell off. Wood doesn't stay burning good because the door won't shut all the way due to the handle and stripping gone. Smoke goes everywhere. Lost everything in our greenhouse and now need to buy a new stove. Very disappointed.
Response from Sportsman's GuideMar 30, 2026
We are really sorry to hear about your experience with your new wood-burning stove and the damage to your greenhouse. This sounds like an incredibly frustrating and disappointing situation, especially with the loss of your plants. This is certainly not the level of quality or reliability we want for our customers, and we understand how critical a functioning stove is for your setup. We would like to look into the details of your order and the specific issues with the handle and stripping to see what happened and review any available options to help. Please reach out to us at [email protected] with your order number and any photos you might have of the damage, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate this for you. Customer Review Team
Thomas R.
Nov 14, 2025
GOOD Customer Service is not in their vocabulary
Sportsman's Guide has everything you want, but several issues fail good customer service standards. For instance, I placed my order on Wednesday shortly after lunch and paid for two-day shipping. The confirmation read that my order would arrive by Friday. [Somebody] shipped part of the order the following day, but the rest of the order remains in the warehouse, despite all parts being in stock. They also sent my partial order via ground delivery with a 5-7 day delivery timeframe. REMEMBER, I SELECTED 2-DAY SHIPPING. So, I called, and they told me that if the order did not arrive on time, I could request a credit for my 2-day shipping fee, BUT I WOULD HAVE TO CALL BACK. Note that the last call I made, I waited almost 15 minutes before someone picked up the phone, and I still got the runaround. AND REMEMBER, I SELECTED 2-DAY SHIPPING, so I'm not sure why she didn't credit me on the original call. The shipping department and the sales department seem to be in separate silos. I have a big hunt scheduled for Saturday and need these items. Lastly, I was unable to cancel my order online, despite the buttons being available to do so. The prompt instructed me to call for assistance. Unfortunately for me, I chose to give them a shot since there was a small savings over Cabelas. I've learned a valuable lesson. In the future, I will select higher cost over poor customer service every time.

Sportsman's GuideReviews of sportsmansguide.com

About Sportsman's Guide

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Sportsman's Guide reviews

The blind I ordered did not come with…

FedEx sucks !!!

Packages ar not arriveing

Bizarre slow system. Go elsewhere.

Lack of assistance.

The communication was not good

Bought a wood burning stove

GOOD Customer Service is not in their vocabulary

About Sportsman's Guide

About these reviews

More in Equipment & Associations

Milspec Retail

FriendWithA

Occam Defense

FFWD Wheels USA

Sportsman's Guide reviews

The blind I ordered did not come with…

FedEx sucks !!!

Packages ar not arriveing

Bizarre slow system. Go elsewhere.

Lack of assistance.

The communication was not good

Bought a wood burning stove

GOOD Customer Service is not in their vocabulary