Sportsman's GuideReviews of sportsmansguide.com

I purchased a “Buyers Club” membership back on October 16th 2019 and have used it a bit over the last year. About eleven months in, they forced me to change my password after which all my order history was lost and I no longer was showing up as a Buyers Club member. I emailed them about this issue on the morning of September 24th and was given an auto response that I “would be contacted within 32 hours” regarding my account issue. 10 days passed and no one ever got back to me, I still couldn’t access my old orders and I had no Buyers Club benefits despite paying for a full year. So I decided to call; spent 30 minutes on hold and was told by a representative that they fixed it and I would have access to my account in 24 hours. So I basically lost out on a month of the Buyers Club benefits that I’d paid for and had to go through a lot of time on hold and hassle to get the account corrected.

If i could give a minus rating i would absolutely bloody shocking please walk away don't waste your time.

This business is going to go out of business. The customer service rep hung up on me after I demanded that my money be refunded for a cancelled order, which they decided to ship 6 weeks later. Now I have to wait for delivery, print a label, if they ever send it, and schedule a pick up with FedEx. A total nuisance! Never again!

I ordered 12 Sportsman's Guide brand arrows, which could be ordered in lots of six or 12. It came in 2 six-packs. Half of the arrows were defective - their inserts would not allow field tips or broadheads to be screwed in. I returned one six-pack and asked that it be exchanged for non-defective arrows. Instead, I received a credit for about half the order. I emailed customer service saying that I wanted the defective arrows replaced, not credited. The reply told me to re-order, and that the shipping fee would be waived. So I tried re-ordering, but was told by the rep that the charge would still be more than the amount I was credited. I emailed customer service two more times, explaining that if I couldn't get a full set of 12 working arrows for the original purchase price, I'd have to return the six-pack I kept, resulting in a greater loss for the Sportsman's Guide. The last email - sent 32 days ago - went unanswered. ALSO, I WROTE A "POOR" REVIEW, & AFTER BEING UP ON THE GUIDE'S SITE A FEW DAYS, IT WAS DELETED! THIS MEANS YOU CAN'T TRUST ITS REVIEWS.

The quality of their customer service has taken a nosedive in the past month. Orders are not being processed, without explanation, and customer service inquiries are ignored. Their promise to respond to customer inquiries within 32 hours is a sick joke. Generally, my past experience with them was positive, but no longer apparently!

Awful. Been waiting on a knife and bow hanger for over a month. I cant cancel my order because I cant contact them.. Never again

On Sept. 6th, I order a gift card for my grandson in Virginia to be emailed to him. He never got it and I was told that the order had been cancelled. I ordered it again on Sept. 13th and again he never got it. I've called three times since and each time was told there was a higher than average call volume so they would call me back and they never did. What's wrong with you people? Your customer service is non-existent.

I saw all these bad reviews, but my experience was fantastic! I bought the product, got email and text notifications when it was shipped, it arrived in about 4 days, and it is top-notch quality. Granted, I've only used them one time, but I was pleased overall!