Sportsman's GuideReviews of sportsmansguide.com

Response from Sportsman's GuideMar 17, 2026

We are really sorry to hear about your experience. We understand how frustrating it is when promotional offers do not apply as expected, and we sincerely apologize for the lack of assistance and the service you received during your chat. This is not the standard of service we strive to provide. We value your business and want to ensure our promotional tools and service standards meet your expectations. Please reach out to us at [email protected] with your details so we can personally investigate this technical issue and provide a full resolution for you today. Customer Review Team

Response from Sportsman's GuideMar 13, 2026

We are really sorry to hear about your experience. It is disappointing to learn that you received the wrong product and encountered repeated communication issues regarding your replacement and supervisor request. This is certainly not the level of service or transparency we strive to provide. We want to look into this immediately to review your options and address the errors made during your interactions with our team. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to investigate what happened with your shipment and work toward making this right. Customer Review Team

Response from Sportsman's GuideMar 13, 2026

We are happy to hear that you had a great experience. It is wonderful to know that our team provided the high level of service we strive for, and we truly appreciate you taking the time to share your positive feedback. Customer Review Team

Response from Sportsman's GuideMar 13, 2026

We are happy to hear that you had a great experience. While it is a bummer the specific leg cut wasn't what you expected this time, we are glad our team was able to provide a quick return label to help you get your refund started. We appreciate your loyalty and look forward to helping you find that perfect pair of boot-cut cargo pants on your next visit. Customer Review Team

Response from Sportsman's GuideMar 13, 2026

We are really sorry to hear about your experience. It is disappointing to learn that your order has not shipped after a month and that you were charged for protection on an item that hasn't left our facility. We want to look into this immediately to review your options and address the lack of notification regarding your shipment. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to make this right and investigate your order status further. Customer Review Team

Response from Sportsman's GuideMar 10, 2026

Hey Thomas, We are sincerely sorry for the slow fulfillment of your order and the issues you encountered with our shipping carrier. It is our responsibility to ensure your gear arrives safely and on time, and we clearly missed the mark in this instance. Please reach out to our team at [email protected] so we can track down your package or issue a full refund for the lost items.

Response from Sportsman's GuideFeb 11, 2026

Hey Gokhan, We are sincerly sorry for the issues you have encountered with your heater order. You spoke with our customer service team yesterday and were informed that we cancelled your membership and are refunding you the $19.99, the amount paid for the membership. Regards, Customer Service

Response from Sportsman's GuideFeb 10, 2026

Hello Becky, We are sorry that your order cancelled and there was lack of communication. According to FTC regulations, when a backorder date has changed we are required to notify you, but in addition to that get approval to keep the item on backorder. It appears that we did not get that approval to keep the item on backorder from the email we sent you on 1/9/2026. That resulted in the order being cancelled. You may replace the order however, the item is on back order until February 23rd.