Sportsman's GuideReviews of sportsmansguide.com

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience with your new wood-burning stove and the damage to your greenhouse. This sounds like an incredibly frustrating and disappointing situation, especially with the loss of your plants. This is certainly not the level of quality or reliability we want for our customers, and we understand how critical a functioning stove is for your setup. We would like to look into the details of your order and the specific issues with the handle and stripping to see what happened and review any available options to help. Please reach out to us at [email protected] with your order number and any photos you might have of the damage, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate this for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience with your first order and the frustration caused by the out-of-stock status of your boots. We understand how disappointing it is to look forward to a new purchase and a trial membership only to find the item is unavailable after the fact. This is certainly not the smooth introduction to our brand that we want for our new customers. We would like to look into the details of your order and the notification process to see what happened and how we can best assist you moving forward. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. We would also be happy to look into getting a catalog sent out to your address once we can verify your information privately. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience regarding the cancellation of your backordered item. We understand how frustrating it is to deal with unexpected order changes, especially when the suggested solution requires extra effort on your part. This isn’t the seamless process we aim to provide, and we appreciate you bringing this to our attention. We’d like to look into the details of your order to better understand what occurred and review any available options to help. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will be able to investigate this further for you. Customer Review Team

Response from Sportsman's GuideMar 23, 2026

We are really sorry to hear about your experience. While we are glad you enjoy our gear and pricing, it is clear we have let you down regarding fulfillment and packaging quality. We experienced fulfillment challenges during a warehouse transition at that time, which impacted our shipping consistency. That issue has been resolved and we’ve made improvements to our processes and packaging standards to ensure items like ammunition arrive securely. We would like to look into your specific orders and review options with you. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line so we can investigate this further. Customer Experience Specialist

Response from Sportsman's GuideMar 23, 2026

We are really sorry to hear about your experience. We understand your frustration regarding the promotion from March 22nd and how the application of club discounts versus promotional coupons can be confusing. While our coupons do frequently carry specific exclusions—including limitations on combining offers—we never want our members to feel that their loyalty is undervalued. We would appreciate the opportunity to look into the specific details of your attempt to order and clarify how these promotions are structured. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We will be happy to review the situation and discuss the options available for your account. Customer Review Team

Response from Sportsman's GuideMar 23, 2026

We are happy to hear that you had a great experience. Thank you for sharing your feedback regarding your recent interactions with us. We are proud to have team members like Dawn who go above and beyond to provide helpful support, and we will be sure to pass along your kind words to her. It is also great to know that our wide variety of supplies and gear is hitting the mark and helping you complete your man cave. We strive to be the dependable source for everything you need—and even the things you didn't know you needed until you saw them. Customer Review Team

Response from Sportsman's GuideMar 23, 2026

We are happy to hear that you had a great experience. Thank you for being a loyal member for many years and for sharing your feedback regarding your recent purchase. While it is certainly unusual to find an incorrect item inside a manufacturer-labeled box, we are glad our team was able to step in and handle the situation professionally and promptly. Customer Review Team

Response from Sportsman's GuideMar 23, 2026

We are happy to hear that you had a great experience. It is wonderful to know that we were able to take care of your delivery and that you were pleased with the quick turnaround and the condition of your package. Customer Review Team