Sportsman's GuideReviews of sportsmansguide.com

Response from Sportsman's GuideMay 5, 2026

Thank you so much for the great feedback! We are so glad to hear that your order arrived exactly when expected and that you were kept informed throughout the process. Providing clear communication and reliable delivery is always our goal. We appreciate your business and look forward to helping you with your next order. Happy shooting!

Response from Sportsman's GuideMay 5, 2026

We are really sorry to hear about your experience. We understand how disappointing it is to receive items that do not meet our quality standards or match your order specifications, and we sincerely apologize for the condition of the items you received. This is certainly not the standard of service we strive to provide. We take these quality control concerns very seriously and want to make this right. Please reach out to us at [email protected] with your order details so we can personally investigate these fulfillment errors and provide a full resolution for you immediately.

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience and the frustration regarding the charges on your statement. We understand how concerning it is to see unfamiliar transactions, and we sincerely regret that you felt your concerns were not taken seriously during your initial contact. We take matters involving payment integrity and customer trust very seriously, and we would like the opportunity to investigate this further. We’d like to look into your account details and the specific transactions you are referencing to see what happened and review any available options to help clarify or resolve the situation. Please reach out to us at [email protected] with your order number—or the email address and name associated with your account—and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience and the frustration regarding the change in shipping times. We understand that quick delivery is a major part of why our customers rely on us, and we certainly didn't want this change to negatively impact your shopping experience. We experienced fulfillment challenges during a warehouse transition at that time, but we have been working hard to streamline those processes and improve our transit speeds from the new location. We’d like to look into your recent orders to see the actual transit times and review any available options to ensure you're getting the best service possible moving forward. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate how these changes are affecting your specific area. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience, Brian. We understand how frustrating it is to deal with communication gaps, especially when it involves tracking details and the unexpected cancellation of a primary item. This is not the level of service we aim to provide, and we appreciate you bringing these specific pain points regarding our notification process to our attention. We’d like to look into the details of your order and your interaction with our team to see what happened and review any available options to make this right. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the tracking and cancellation issues further for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience and the frustration caused by the discrepancy in your order. We understand how valuable your time is, especially during fishing season, and we sincerely regret that the delay and the initial error impacted your plans so significantly. While we are glad the listing concern was addressed, we recognize that this doesn't make up for the two weeks of lost time on the water. We would like to look into your order details to see what happened and review any available options to better support you. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have that information, we can investigate this further and work toward a better resolution for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are happy to hear that you had a great experience with the ease of ordering and the quality of your first fuel can. We truly appreciate your patience regarding the missing items, and we are glad our customer service team was able to respond efficiently to get the remaining cans reshipped for you. While we understand that the shipping split was an annoyance, we are pleased that we could correct the error to your satisfaction. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience regarding the condition of your item. Receiving a product with missing welding spots is certainly not the standard of quality we expect for our customers, and we understand your concern regarding the safety and integrity of the piece. We appreciate you bringing this manufacturing defect to our attention so we can look into it. We would like to review the details of your order and any photos of the defective areas to see what happened and determine the best options to help. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this and work toward a resolution for you. Customer Review Team