Howie B.
Avoid at all costs! Those aren't real deals or prices! Beware!
Where to start! Been a customer/member for years with zero issues. Never had anything bad to say as I never had a bad experience... until December 2025, then WOW!! Ordered a backpack and boots using member discount pricing. Boots showed shipped, backpack showed warehouse fulfilling. Boots arrived but backpack kept showing fulfilling, then out of stock, then warehouse fulfilling, then out of stock. Received email saying payment didn't go through, call them. Went to the link for the message and it said everything was good, so I went on chat to find out what I could. This was 10-days after initial order placement. Chat told me to call finance dept, about issue with payment. I called, CS agent was polite and told me the item was back in stock and would ship as soon as it was back in inventory. I used their 4-Pay system (SEZZLE) and it seems they refunded the backpack amount to me because SG couldn't ship it in time. CS agent said they would resubmit it to 4-Pay, but they would most likely just tack the amount onto the last payment. Asked if I could pay for it separately now, she said yes and took my card info. Item continued to show fulfilling or backordered. Another 10-days go by and nothing, so I call again. CS agent was an absolute MONSTER! Rapid-fire speech with no breaks. Kept asking her to slow down, which resulted in her moving to rapid-fire yelling. Every time I asked her to stop and listen, she refused. The fact that she was absolutely not listening to anything I said and kept going back to repeating the same, incorrect information at her loud, rapid-fire pace was frustrating me no end. Must have told her 10 times that she was not listening and was therefore not actually answering or addressing the issue as well as continuing to provide incorrect information. I finally lost it and yelled at her to shut up. To be clear, the issue was simple: I had paid for this by phone with CC 10-days prior, but she kept referring back to the 4-Pay. I kept requesting a supervisor, but didn't get anywhere. That call ended in frustration. I waited and called back, hoping to get a different CS agent, but no such luck. As politely as possible, I asked for a fulfilment/shipping date for this item. She indicated it was reserved in my name and would ship within a few days. Two days later, the item showed as No Longer Available and still shows that way now. Ironically (or not), I placed a new order for the exact same item, only now the price was $10 more than the original order price. Guess what, it shipped within a few days and I have received it. So the item is no longer available from my original order, but I can (and did!) order another one and it's in stock and shipped within a few days!! Seems they didn't want to sell it at the original discounted price, but will at the new, higher price. Bait and switch? We don't have any at that price, but a warehouse full at this price? No idea what happened to SG, but this is totally unacceptable. Poor service, poor customer service, poor customer service agents and a general, so what, who cares attitude is what you get now. On top of that, I've been resorted to filing a CC dispute to get my money back from them because they keep terrible records of transactions, don't listen and don't appear to care anyway!