Sportsman's GuideReviews of sportsmansguide.com

Response from Sportsman's GuideJul 22, 2026

We are happy to hear that you had a great experience. It is wonderful to know that we could step in and make things right for you when the manufacturer wouldn't. Providing dependable service and standing by our customers is exactly what we strive for, and we truly appreciate your nearly 30 years of loyalty and business. Here's to another 30!  Customer Review Team

Response from Sportsman's GuideJul 13, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn that shipping frustrations led you to cancel your order, your Buyers Club membership, and part ways with a company you have done business with for years. We understand how crucial reliable delivery options are when ordering outdoor gear, and we hate to hear that your experience with the shipping process caused this level of frustration. We take your feedback regarding shipping carrier options very seriously as we continually evaluate our logistics and customer service experience. We want to look into your account status to ensure your cancellations were fully processed and see how we can best address your concerns. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you. Customer Review Team

Response from Sportsman's GuideJun 29, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to learn that your order for magazines and ammunition was abruptly canceled without any prior email notification, leaving you to discover the status on your own. We understand how disappointing it was to receive conflicting information regarding Virginia's compliance timeline, especially given the fast-moving legal developments. We take your feedback regarding communication lapses and internal legal updates very seriously, and we are working to ensure our teams are properly informed so this doesn't happen to other local residents. We want to review your account and the specific details of your canceled order right away. Please email us at [email protected] with your order or account number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you. Customer Review Team

Response from Sportsman's GuideJun 29, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn that shipping frustrations led you to cancel your tree stand order, your Buyers Club membership, and part ways with a company you have done business with for years. We understand how crucial reliable delivery options are when ordering outdoor gear, and we hate to hear that your experience with the shipping process caused this level of frustration. We take your feedback regarding shipping carrier options very seriously as we continually evaluate our logistics and customer service experience. We want to look into your account status to ensure your cancellations were fully processed and see how we can best address your concerns. Please email us at [email protected] with your account or order details, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you. Customer Review Team

Response from Sportsman's GuideJun 17, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn that you received the incorrect model of your firearm and that you have faced a two-week delay waiting for your refund after your FFL dealer shipped it back. We also apologize for the frustration regarding your website review. This is certainly not the smooth or seamless process we want for our customers. We can usually take care of this quickly, and we want to investigate the status of your return to ensure your refund is fully processed. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away. Customer Review Team

Response from Sportsman's GuideJun 3, 2026

We are incredibly sorry for this experience and the frustration it has caused. If you ordered a size 11, you should have received a size 11, and we apologize that our team gave you the wrong information when you reached out. We completely understand why you're upset, but we don't want you to be stuck with shoes that don't fit. We want to fix this mistake and make the process as hassle-free as possible for you. Please reach out to our team directly at [email protected] with your order number so we can look into this, correct the error, and get this sorted out for you right away.

Response from Sportsman's GuideJun 2, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn that your first fishing rod arrived broken and that your second order faced a major shipping delay after you were told it had already been sent. This is certainly not the reliable service or care we want to provide, especially for a valued Buyers Club member. We want to look into this immediately to locate your order, address the damage, and review your membership options. Please email us at [email protected] with your order numbers and include "Attn: The Customer Review Team" in the subject line. We would appreciate the opportunity to investigate what happened and work toward making this right for you. Customer Review Team

Response from Sportsman's GuideMay 29, 2026

We are really sorry to hear about your experience. It is disappointing to learn that your warranty claim on your chair was refused and that you felt our team was not responsive to your concerns. This is certainly not the level of support or product backing we strive to provide our customers. We take warranty matters seriously and want to look into what happened with your claim to review available options with you. Please email us at [email protected] with your order number and any relevant receipt details, and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to investigate this further and work toward a proper resolution for you. Customer Review Team