Excellent assistance is selecting my pair of sunglasses. Prompt and courteous response to emails and phone calls. My order arrived earlier than expected and the fit and feel of my Oakley Flak 2.0 XL frames are perfect. As an older road cyclists my needs were for progressive and transition lenses. These sunglasses are performing very well with my prescription and varying sunlight. Highly recommended! Thankful for SportRx service and product.
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are so glad that we can assist you with finding the best eyewear. We look forward to helping you with your future needs! Thank you,
SportRx
NL
Nicolas L.
Best Customer Service
Wow!!! Absolutely the best customer service I have had online; period. My prescription was off a little on the first go, but I contacted customer service and found out what true customer service is about. Sportrx team went to a different level of customer satisfaction by not only honoring their guarantee but exceeding my expectations including a rush delivery on the corrected product. I highly recommend Sportrx for anyone looking for prescription sport (cycling) glasses.
Thank you Sportrx team!! You have a customer for life.
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are glad that you gave us the chance to get your prescription made right on the second time around. We are happy to hear that you have prescription glasses that meet both of our high standards! We look forward to helping you with your future needs!
Thank you,
SportRx
JI
Jim
Excellent service is so rare that when…
Excellent service is so rare that when you encounter it the experience amazes. SportRX sets the standard for excellent customer service. I will be back. Oscar rocks!
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are so glad that we can assist you with finding the best eyewear. We look forward to helping you with your future needs! And yes Oscar does ROCK!!
Thank you,
SportRx
JG
Jimmy G.
Best frames and lenses EVER
First the service by Danny Delgadillo was excellent. I explained my interest and activities and my restrictions with my prescription and he provided an excellent list of suitable frames to look over. Then he walked me through the lens selection process.
Second the lenses SportRX provided are excellent. The clarity and range of field of view is better than I have had in decades.
Thirdly the frames...the Smith sunglasses took only a few days to adjust to and it is like I do not have any glasses on at all but see clear. The Oakleys look so cool and never slip. They do not move at all. This frame tech should be on every child's frames because it would change their lives
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are so glad to hear that Danny was excellent in helping you find the right glasses. We look forward to helping you with your future needs!
Thank you,
SportRx
WC
William C.
Excellent customer service
I ordered a pair of safety glasses from SportRX on November 22. When they arrived, the frames were far too tight. This was my fault for not understanding their sizing guidelines; however, when I contacted support, they took ownership of the situation and ensured I got a satisfactory resolution.
The path to resolution here was a long one, taking four months from start to finish, and involved going to a competitor for an adjustment, then sending the frames back to the factory when that didn't work, and then finally exchanging them for an entirely different set of frames. They also allowed me to make a change to the lenses at this point, so this required the glasses to be completely remade.
Through all of it customer support was helpful, professional, and responsive; and even though multiple support representatives worked on my case over the months it took to get resolved, I never had to explain anything twice or get someone up to speed. They provided assistance in picking out a set of replacement frames when that became necessary and ensured I was getting something that would meet all my requirements. There was no additional charge for any of this, even though it involved a considerable amount of work on their end.
In all this was one of the best customer support experiences I've ever had.
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are glad that you gave us the chance to get your prescription made right on the second time around. Your patience is greatly appreciated as we have very high standards when it comes to making your vision correction perfect! We look forward to helping you with your future needs!
Thank you,
SportRx
MA
Matt
Return Customer
This was my second order from SportRx. I'm pretty picky on what I like and don't like, and with Ty's help I was able to get the perfect set of rx sunglasses. I couldn't be happier with the end result.
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are so glad to hear that Ty was able to help you find the perfect set of sunglasses. We look forward to helping you with your future needs!
Thank you,
SportRx
BR
Barbara R.
SportRX did a GREAT job with my sunglasses!
SportRX did a GREAT job with my sunglasses. I really prefer to have wrap around glasses that protect my eyes from the sun, and these guys are the only ones who can make them for me with my prescription. I'm so glad I found this company years ago. Any time I'm asked about my glasses, I send my friends to your website.
Thanks again for doing what you do!
Response from SportRxApr 10, 2023
Thank you for your positive review and trusting us with your vision! We are so glad that we can assist you with finding the proper wrap around sunglasses. We look forward to helping you with your future needs, and thank you for telling your friends about us!
SportRx
CH
Christi
Above and beyond customer service!!
Everyone involved was very professional, knowledgeable, and friendly. Amazing customer service! Joyce and Lisa were extremely helpful in tracking/expediting my order to get the prescription goggle inserts to me in time for my international snowboard trip. Thank you!!
Response from SportRxApr 10, 2023
Thank you for your positive review and for trusting us with your vision! We are so glad that Joyce and Lisa helped you get your goggle inserts in time for your trip. We look forward to helping you with your future needs!
Thank you,
SportRx