SportRxReviews of sportrx.com

Response from SportRxAug 3, 2026

Hi, we’re sorry to hear your lenses didn’t perform as expected. That isn’t the experience we want anyone to have. We stand behind our work with our 45-Day See Better Guarantee and would be happy to make this right. Please send us your order number and contact information, or reach out to our customer service team, so we can review your order, and work with you on a resolution.

Response from SportRxAug 3, 2026

Hi, we’re sorry your order took longer than expected. We understand how frustrating it is to wait several weeks, especially when you’ve had a faster experience elsewhere. Our turnaround times can vary depending on the lens type, prescription, coatings, and frame, but we recognize that doesn’t make a long wait any less disappointing. We also want to clarify that we work with multiple manufacturing partners here in the states, and turnaround times differ based on the specific lenses ordered. We’d appreciate the opportunity to review your order and better understand what caused the delay. If you send us your order number, we’ll investigate what happened and see if there’s anything we can do to make things right. Your feedback is valuable and helps us improve.

Response from SportRxApr 10, 2023

Hey David, We are sorry to hear you had a bad experience. We have tried reaching out to you to come up with a solution. We try our very best to make every customer love shopping with us. All of our products are custom made to the individuals' measurements, which can result in errors or sometimes even imperfections. We have high standards in what we ship out to our customers. No company is perfect but we always try to do right by our customers and make up for issues we encounter. Please reach out if you would like to hear how we feel we can make this right.

Response from SportRxApr 11, 2023

Hey Greg, We are sorry to hear you received your glasses with the wrong prescription, and there was delays in getting a hold of us to resolve your problem. We strive to make things right with our "See Better Guarantee", and I understand your frustrations with us not being able to take your call right away. We do have some scheduled meetings, in order to train our teams to ensure we are offering the best service in our Industry. We have tried reaching out to you, so that we can discuss a way to make this situation right. We hope that you will give us a try in the future.

Response from SportRxMay 2, 2023

We are sorry to hear you have had this experience after purchasing from us. Our fraud and security department has taken every possible step to ensure that our site is secure to use. We have enabled two factor authentication on all the teams logins to double up on security. Please reach out to us to provide any information as we are here to help!

Response from SportRxMay 2, 2023

We are sorry to hear you had a bad experience. Our team tries our very best to make every customer love shopping with us. All of our products are custom made to the individuals' measurements, which can result in errors or sometimes even imperfections. We have high standards in what we ship out to our customers. No company is perfect but we always try to do right by our customers and make up for issues we encounter. Please reach out if you would like to hear how we feel we can make this right.