La SportivaReviews of sportiva.com

Nie wieder! Ich habe vier paar Wanderschuhe bei LaSportiva bestellt, um diese Anzuprobieren und die nicht passenden Schuhe zurückzuschicken. Bei der Rücksendung wird kein Retourenlabel zugesandt. Außerdem müssen die Produkte nach Italien zurückgesendet werden. Dies verursachte Portokosten von über 20€. Der DHL Standardversand deckt die Höhe der Versandten Produkte nicht ab. In den Rücksendebedingungen gibt LaSportiva zudem an, dass der Kunde das Risiko für Verlorene Rücksendungenn selbst trägt. Dies ist Rechtswidrig in Deutschland.

I sent for repair a pair of climbing shoes with a broken strap of normal use that were still under warranty, expecting I would get either a new pair of shoes or a refund. The company was always very slow to answer but eventually they said I would get neither of those. So, I asked for my shoes back. Simple, right? I have been waiting since November of last year for them and still nothing. Very bad customer experience.

Scarpe di buona qualità.... ma lacci pessimi

Teure Zustiegsschuhe gekauft, deren Sohle nach einer (!) Saison runtergelaufen war! Das Preis Leistungsverhältnis ist vor dem Hintergrund solch minderwertiger Materialien, mehr als abenteuerlich! Nie wieder

Do not purchase from this company , although the products are good if you ever need to return an item you simply will never get a refund so don’t bother , I’ve been waiting months for a refund and all am getting is “sorry post office is busy” STAY AWAY

Terrible quality, arrogant delusional customer service. When paying a premium price, you expect at least a half decent product. Stitching went after very light wear and they tried to claim excessive rubbing and wear in that area. They must be viewing different pics to what I sent because that is clearly not the case. They should get zero stars but that isn't possible. Under no circumstances give this company a single cent of your money.

Sendungen/Rücksendungen von/nach Italien sind Kostenintensiv! Porto und Zollgebühren mal 2. Dies wird bei einer Bestellung bzw. unter Infos zu Rücksendungen nicht kommuniziert. Bis eine Gutschrift/Rückzahlung kommt dauert es 4 Monate, dabei werden nur 70% vom bezahltem Betrag vergütet, 30% für Versand und Zollgebühren abgezogen. Obwohl ich bei FedEx Zollgebühren bezahlt habe beim Erhalt der Ware. Für eine Rückantwort von Kundenservice mind. 1 Woche. Rundum schlecht organisiert. La Sportiva wird nicht mehr gekauft.

Huge disappointment. Both with La Sportiva´s customer service and La Sportiva´s product (gaiters). I bought La Sportiva's gaiters and have mailed them many times, but they have not followed up on it. Their customer service: I ordered S / M, but the arrived product only said S. It seemed too small. Their website didn't say what shoe size it corresponded to, so impossible to know when you order the product from their website. They replied that they would get back to me, but nothing happened, then they replied that they had never heard from me (!) and that they would forward my request, which they didn't do either. I mailed them several times after that, but got no response from them at all. They forwarded me to a different company, who has nothing to do with them at all. It was a simple question, yet no professional customer service action taken from them. Their product: It is simply not up to acceptable standard. Already after one try, the cords fell off from one shoe, then off the other one too. Ridiculous. The hooks at the front didn't hold either but both detached from the shoes. The zip at the back went up (!), thus the gaiters fell down and the whole point in using them was gone. The top of the heel didn't stay at the ankles either, but curled down, so again the point in using them (=protection) was gone, as dirt, gravel etc got in between and inside of the shoes and was bothering the feet. Usesless product. I have tried them with La Sportiva's own shoes (Blizzard), and also similar, so they should indeed be compatible. The gaiters were expensive, so they should hold a standard, which they don't. Useless product, very bad customer service. Hope this helps for other people looking for gaiters. R gds MS