SportingSmilesReviews of sportingsmiles.com

Used them before. Product was good. The challenge was getting quality impressions to send in. Concern for today, I ordered a replacement retainer and ordered first site listed. I then found additional offers at cheaper price that what I ordered the retainer for- sent message to customer service. I'm sure they will fix it because they were so receptive last time.

Getting a replacement pair of retainers from my orthodontist was going to cost me over $300. I found sporting smiles and ordered a pair for half the price. The process was so simple, easy and quick. The materials are very sturdy and thick. I grind my teeth at night and I see no bite marks or wear or tear in my retainers. I actually ordered a second pair because I was so happy with the product.

Some of the best customer service I've experienced from a company. Every Sporting Smiles employee I've spoken to was friendly, patient, and professional in helping with my retainer purchases.

Great and reliable customer service. A cheap alternative to getting retainers from my dentist office. And it’s not “you get what you pay for”, I pay less for great quality. I’ve ordered so many times and I recommend them to every body.

I been using them since 2022. For the past 3 years, and past 3 orders, they are super slow. They been "remodeling" for the past 3 years.....

Worst customer service. They took my money and I received nothing. Their business hours are not conducive to working adults on the West coast. They refuse to respond to complaint emails. I’m out $90 for 6-month retainer subscription not received. When I complain it was processing yet paid over 30 days, they marked it complete.

I’m very happy to have found SportingSmiles for my night guards as they’re far less expensive than ordering from the dentist office and they’re much stronger. My insurance allowed for one night (mouth) guard per lifetime, then paid out of pocket ($300-$500) per guard, and I would bite/grind through them in a matter of months. The hardest option from SportingSmiles is still soft and flexible enough to be comfortable, and I love the back cut option so all teeth don’t need to be covered by the guard. Far more comfortable than any other I’ve tried before. They do have a reorder subscription, but is (only) available at 6 month interval. The product is so great, I don’t really need to replace until one year mark or later. It takes quite some time for discoloration as is easy to clean. Customer service has always been helpful and responsive when needed. I struggled a bit with making my own impressions but support team was quick to assist. Now, my 3D impressions are saved on file for life, making the process even easier,

Paid over 160+ for none of my impressions to be accepted (I tried several times!). Their suggestion was to go to a dentist and have them do my impressions, which completely defeats the purpose of this service. When I just requested a refund, they told me to send back the materials used and that they could issue a partial refund. I sent back the materials and NEVER RECEIVED THE REFUND. I cannot recommend them less.