SportingSmilesReviews of sportingsmiles.com

Never trust this company! They are a scam. The impressions have plastic parts sticking out so you will never get it right. Then they pretend it's your fault and sell you the option to try again and again ... But you will never succeed. They hate their 'customers' (whoever is stupid enough to trust them)

I paid extra to keep my impressions on file, with zero mention of any expiration at the time of purchase. A year later I get an email threatening to destroy them unless I buy something by April 30th. Manufactured urgency to force a purchase is a scammy practice and a terrible way to treat customers. Update: A manager reached out to follow up on this review. We went back and forth and there was at least some acknowledgment of the issue, though real accountability was lacking. He then offered me a promo code and never followed up on it. Haha, says a lot.

Communication was great, price was great as well! But I suppose you get what you pay for. Thought I’d save a few hundred bucks getting a replacement retainer from Sporting Smiles. Ordered an upper retainer only. Took multiple impressions and emailed photos before mailing for approval. Got the OK & sent it in. Took several weeks, but finally received my new retainer. Starting using it and now my bite is horribly misaligned and my molars do not touch! So I literally cannot chew properly. Tried saving a few hundred bucks, but now have to shell out another $5k to Invisalign to fix my bite that this retainer ruined. Thanks, Sporting Smiles! :D

"100% Satisfaction Guarantee" is marketing, not policy I ordered custom retainers from my own molds in May 2025 ($157.50). They cracked in half after about five months of normal nightly use. Their website says retainers can "last up to five years" and are made from "the highest quality material available." Mine lasted roughly 8% of that. When I contacted them, they blamed user error — grinding, improper cleaning, improper removal — with zero evidence I did any of those things. A retainer splitting in half during routine use is a material defect, not a mystery to speculate about. Their resolution? A 35% coupon — the same promotional discount they offer everyone. Their Satisfaction Guarantee page promises to "remake the product or come up with a solution that works for both parties." Asking me to pay more for another product that might fail just as fast is not that. Their warranty language is also designed to confuse — a 90-day "Perfect Fit Warranty" and a 6-month refund window on the same page, giving them room to deny claims under either timeline depending on what's convenient. I escalated in writing. They never responded. I had to resolve this through my credit card company, who reimbursed me in full — which tells you everything about who was right here. If your order arrives fine, you'll probably be happy. But if something breaks, expect blame-shifting, a generic coupon, and silence when you push back.

Its the best quality and service. The only product out there that work. Staff and customer service are five star!

I ordered my mouthguard from SportingSmiles and I had the pleasure of dealing with Shellenna, Katrina and Jessica so that I did the easy process correctly and they were very helpful and prompt in responding to my concerns. Good people to do business with.

It took a few attempts to get the impressions right so be prepared for delays, but once the impressions were approved I was happy with my retainers and saved money. Customer service was great. Highly recommend.

4/5. They are legit, offer a good quality product, and customer support is very responsive (thanks Leanne!) However, their ordering system could use some improvement. It was unclear how to upload my STL files, and eventually involved sending customer support a Google Drive share link(!) My retainers took a full month to finally arrive, but I was happy with them when they did.