SportingSmilesReviews of sportingsmiles.com

Very slow return unless you buy an expedited service which you are informed of after the impressions has been sent to SS. Kind of a "bait and switch"

Paid 140 dollars for retainers, did the impressions, sent them, then waited for about 17 business days before calling them for an update. I also emailed them and in the email, they said the lab processing takes 30-40 business days, and when I called them, they said the same thing, but I could pay an extra 40 dollars to get them shipped quickly. I paid and they shipped it the same day. This means they were waiting for me to pay for the quicker delivery and just holding on to them and calling it “lab processing.” Very convenient way of getting people to pay more money. Good product, but beware they are greedy. So stupid

Agree with the other reviews, this company is a scam. They reject your impressions saying they are "unusable" for whatever reason, only to say you have to buy more products to redo them. We did impressions twice and each time there was something wrong with them even though they looked the same. Save your money on a more reputable company or better yet, go to your dentist! 10/13 - The company reached out to me and offered to send more materials for another impression. I have updated the review to 3 stars for their effort to work with me to make things right.

We paid for retainers. The kit arrived and we made impressions, took pictures and received verification that everything was okay as far as they could tell in the pictures. This happened several times and several impression kits. We finally gave up. They offered to send us another impression kit or refund our money minus $15 for the impression kits. We opted for the refund and it was processed promptly.

FINAL UPDATE: received retainers in the last week of April. So far, they seem to fit properly and function correctly. Product is as advertised. I am leaving a final review of 3 stars, because manufacture and shipping are exceedingly long. I would choose another company if I were in a hurry (my retainers are night-only to ensure a lifetime of alignment). Customer service was helpful *when issue was escalated,* but not before. I only received tracking info *when I escalated* after a month. I would have preferred a more proactive approach after initially contacting them. EDITED TO ADD: organization has contacted me with an offer for expedited management of this order, and seem interested in resolving the issue. I will update further when I receive the item. **** I share the experience of some previous posters. I made an order on 12 March, and am sitting here on 21 April with no tracking information or a shipped item. In an email I received NINE days ago, they said my item would be out of the lab in 2-5 days. There are a number of these companies out there. Avoid this one; they need to organize their business more effectively and offer some kind of financial compensation for operating outside of what they publish on their website. I escalated this to my payment provider for a refund.