SmilieReviews of smilie.com

The price was right and customer service got back to me pretty quick.

I have been waiting 2 months and made 3 payments for my aligners, but have yet to receive anything. Everytime I ask there is always an excuse. The latest one was there was a fire at their warehouse. I asked them to cancel my order and refund my money. They asked me to give them 8-10 more business days. 8 business days and still nothing now they want me to give them another week. It getting very frustrating and I feel like I’m getting the runaround. I’m the beginning they were very nice and responsive, and now I feel like they are ripping me off.

Wonderful customer service and very product.

I had a very disappointing experience with Smileie. About a year ago, I purchased their aligners. After several months, one of them didn’t fit properly. When I contacted them, they acknowledged that new impressions were needed, which suggests the issue was on their end. The problem came when they told me I had to pay $50 to ship a new impression kit and another $50 to ship replacement aligners because I now live in Puerto Rico. That’s $100 to fix what appears to be their own mistake. This makes no sense. Puerto Rico is part of the United States, and their website does not disclose any extra charges for shipping there. In fact, when I tried placing a new order using my Puerto Rico address, it clearly showed free shipping. So on one hand they advertise free shipping, and on the other they try to charge you when you actually need support. That’s inconsistent at best and misleading at worst. I was willing to work with them, but this feels like they’re trying to pass their mistake onto the customer. Be careful if you’re buying from them, especially if you’re in Puerto Rico

No results!!! Not happy with aligners at all! I am 53 and have straight teeth. Within the last 4-5 years, a space (diastema) appeared between my upper 2 front teeth and I hate it. So I ordered aligners from Smileie to simply close the gap. After I finished the entire process of aligners all the way to the retainer step faithfully, I still have the same gap! I contacted Brett and was ordered to pay another $200 for additional aligners to try and close the gap. I started this process 08/2024…it is now 03/2026 and I still have the same space between my 2 front teeth. My diastema was not corrected yet I am out $800. Not acceptable.

My experience with Smiliee was excellent. The treatment completely transformed my smile — my teeth are now perfectly straight and look amazing. The process was simple, easy to follow, and stress-free. Delivery was smooth, and customer service was helpful whenever I had questions. I’m very satisfied with the results and feel much more confident. I would definitely recommend Smiliee to anyone wanting an effective and affordable way to improve their smile."

When I tell you some of the worse and unprofessional people you can ever deal with and that's putting it kindly. I would never recommend anyone to go there I started my journey with them in May and I was never able to used them at all yet they wouldn't give a refund and thought I would keep paying for a product I could use at all I will be trying to file a lawsuit against them for this incompetence because they are illegal and unlawful to think they can take from someone who couldn't use their product

The customer support is poor, and this company is extremely sketchy to deal with when trying to cancel. I placed an order on September 13 and contacted support just 4 hours later to cancel. The chat agent instructed me to email Smileie advisor Brett Arndt, which I did immediately. On September 14, Brett replied to my cancellation request, asking for my reason and offering a discount to stay. I responded within one hour, clearly stating that I still needed to cancel and receive a refund (since my Invisalign treatment is under warranty). Brett never responded to this email. Then, on September 15 at 3:00 PM, Brett used the same email thread to inform me that the impression kit had been shipped — directly ignoring my cancellation request. He knew I had canceled but shipped the product anyway. No customer should have to go through this or be forced to dispute charges with their bank for such a straightforward cancellation. This is extremely unprofessional and misleading business practice.