SportingSmilesReviews of sportingsmiles.com

UPDATED REVIEW to 7/31/26: ... I ordered the 150.00 perio protect trays. I have tried 3 times to produce an acceptable set of impressions (upper & lower). Each submission comes back unusable even after getting pre-shipping photos approved... 9/4/2026 Update: After posting a 7/31 negative review a rep. emailed on 8/3 stating the 3rd submission was reviewed & the trays will be produced as a rush order. I received them 8/19. The trays are comfortable and properly hold the Perio Protect Gel. I appreciate customer service stepping up & providing the items I desired. I would use Sporting Smiles again.

Used them before. Product was good. The challenge was getting quality impressions to send in. Concern for today, I ordered a replacement retainer and ordered first site listed. I then found additional offers at cheaper price that what I ordered the retainer for- sent message to customer service. I'm sure they will fix it because they were so receptive last time.

4/5. They are legit, offer a good quality product, and customer support is very responsive (thanks Leanne!) However, their ordering system could use some improvement. It was unclear how to upload my STL files, and eventually involved sending customer support a Google Drive share link(!) My retainers took a full month to finally arrive, but I was happy with them when they did.

The customer service at Sporting smiles has been so helpful and worked with me through several impressions to get the right one. they sent out a new impression kit, and offered to do the cut out which mine needed, all without extra charge. I will certainly recommend sporting smiles. Ive had other brands, but this one now fits the best

I'm writing the review I wish I found when I was researching retainers. I placed my order on August 6th 2024, and received my final product September 3rd 2024. It took me 3 tries with the putty to get approved impressions. I ordered some extra putty and trays with my first order, and was sent two new sets of putty for free to retry my impressions. The customer service rep Jessica was super helpful and kind throughout the entire process, both over the phone and email. The impressions process was tedious. I found that it worked better to have a second person present to act as a timer when mixing the putty and putting it into the tray. I also recommend having a mirror nearby to look at when you place the tray in. I watched the videos available on the website, refrigerated the putty when I got it to keep it from setting so fast, and marked where my teeth would go after sizing the tray. Even with all that, it took me three attempts to get a usable impression. If this is not something you want to risk, go with a non-DIY retainer. Human error makes it difficult to do on yourself, especially if you can't see into your mouth like a dentist would. I've been using my new retainers (top and bottom Essix plus retainers), and they were a good fit. A bit tight initially, but I think that's how they're supposed to be to hold them in place. There appears to be a bit of excess material on the front of the bottom tray, but it doesn't cause any issues so I left it alone. I have been wearing them for almost a month now and have had no issues. Overall, they're a good company if you're looking for a reasonable cost/decent value for the price. I broke my old retainers about 4 years ago. I noticed my teeth had shifted somewhat noticeably over the past summer, but because I could not afford orthodontics at the moment, I opted to go with this company on my friend's recommendation to prevent my teeth shifting further. I wasn't as concerned about a faster turn around, since my teeth have already been without retainers for a while, so it worked for me. If you're needing retainers immediately I recommend going with a dentist or orthodontist where they can fabricate the retainers in house. TLDR; it is more tedious and takes longer than going to an orthodontist/dentist, but it is much cheaper. If you're good with spending less money to wait longer and do the impressions yourself, its a good option. Just keep in mind that you will likely have to redo the impressions (unless you order a lot of extra putty).

Final products are good but getting there takes quite some time. The whole process of getting the retainers took about 2 months due to issues with the first pair not fitting. Shipping and production of retainers should be faster. Customer service was very helpful and gave constant updates.

I value the sense of urgency when it comes to response time. I’ve reached out and they’ve reached out to me all in a timely manner. Of course there’s a little anxiety when purchasing something like this online, my retainer was loose and fit like a night guard. I let the company know and they’ve updated my order accordingly so I am grateful and anticipating wearing my new retainer.

Nice company. Convenient for retainer replacements.