Splash CoinsReviews of splashcoins.com

Moritz in Splash Coins customer support was awesome help with my account questions!!

Let me preface this, I am an experienced player, VIP on other sites, and I’ve NEVER encountered this type of issue and I’ve also never left a negative review… until now. This is an updated review from a situation that began on 9/2/26. I once gave this site 5 stars but after my recent (and still ongoing) experience, I'd be remiss if I didn't share it with other players or potential players. For what it's worth, I'm at a VIP status on this site. I am currently at my wits end with this site and VIP Support over a "transaction gone wrong" on 9/2/26. I went to make a purchase for $749.99 and during the payment process I got a pop-up notification stating they were encountering an issue processing credit card payments. I didn't think much of it and tried the purchase again. On the second attempt, it said my payment was Declined. That was alarming because I had appropriate funds for this purchase. I immediately logged into my bank account and saw there was a $749.99 Pending charge from Splash Coins for the first attempt, yikes! That explains why the second try Declined; the funds were already “gone”. Now my bank's Available Balance is less $749.99 AND my Splash Coins’ SC balance doesn’t reflect the “purchase”! I quickly reached out to VIP Support. Support essentially told me this was a problem with my bank and the transaction shows Declined on their end. WHAT?! It can show Declined all day long in their system, my bank shows a Pending charge. To cover all my bases while believing this could be resolved quickly, I called my bank that night. After 15 minutes of speaking to a Banker, there is nothing that can be done with a Pending charge and this is a Merchant issue. Furthermore, he stated the $749.99 would be Pending until 9/8/26 – that is six days. Let me be clear, I believe their system does show this as Declined but that doesn’t change the fact that my bank shows it as Pending. Furthermore, they continue to defer to the word Declined as if it explains anything. It doesn’t explain WHAT HAPPENED. How did my bank go from having $749.99 available to having $749.99 unavailable as a Pending charge? I’ve gone back and forth with Support; taken much time and care in explaining things in great detail. I explained explicitly what I want from them – all conveniently unaddressed in their replies. I’ve requested to speak with a Manager / Supervisor twice and haven’t heard from one yet. I can’t get a single person to explain what technically occurred with their system in this payment process. This is about PRINCIPLE, this is about them ignoring the issues and questions I’ve emailed them about. I expected a higher level of service and care. And adding insult to injury, they haven’t offered a single goodwill gesture for this major inconvenience. $749.99 is a lot of money - apparently the loyalty only works one way here.

Horrible experience, shitty all around platform. Sat there with $30 on .20 spins with all 3 pots completely full on the zues game, and NOTHING. Not a single dollar, waste of time and money, thank you but I'll splash my coins elsewhere 💪

Today I was assisted by customer service representative named Moritz. This customer service representative was very helpful and insured that my issue was resolved in a timely manner. It was much appreciated. I was unable to get my free play for joining their website and they ensure that they took care of the problem quickly.

Horrible RTP, played out 300$ with out proper wins. First time player in this casino, stay away.

Very professional, handled quickly. I spoke with Mortiz. Great Casino with many games. I have not redeemed yet, but Mortiz made sure all my information was accepted and that my account is clear to use. Highly recommend this Casino... Splash Coins!

Ok, where to start. I am waiting on my redemption to hit my account, have been waiting for 6 days now, 4 of which have been business days. I have had a few conversations with customer service and have been told that my redemption has been escalated to urgent so it can be processed quickly. However, I am still waiting. This is the second time I have had winnings through Splash Coins Casino and I had pretty much the same issue last time, so I guess I should just say," first time shame on you, second time shame on me". Well, this won't happen again, you can bet on that. Update....After talking to customer service I was told that the location that I purchased and played my SC coins at is no longer permitted to play and that they aren't going to be able to redeem my winnings after all. However, the good news is that my purchases are going to be refunded to the original form of payment but it can take 3-5 business days, so here we go again, it's Friday so the next 2 days aren't going to count. It took them 4 business days to let me know about their findings plus the past weekend, which made 6 days and now I'm gonna have to wait I'm assuming 4 more days. In my opinion they don't waste any time taking people's money but you gotta jump through hoops when the tables are turned and to add to the frustration, my place of residence may be is a prohibited location but where I was playing at is not.

UPDATE; they approved after this review. I unfortunately deleted my account because absolutely nothing would hit afterwards. Had to wait a week of my account being open to redeem. Now, I’m on business day 3, my redemption is still processing and support said I would get it after the 3 business days pass. Originally, it was 1-3 business days. They allowed me to redeem 100 during the first week and approved it very quickly. I’m not sure what the hold up is but I’m getting fed up. Will edit if that changes before today.