Yislena Martinez C.
Excessive and undisclosed verification requirement
I am participating in the AMOE program, sending handwritten letters to receive the corresponding virtual coins. I contacted support to check the status of my letters, and they informed me that they could not credit the coins to my account because they now require a full-body photo of me holding my ID document. I consider this requirement excessive and invasive, especially since I had already submitted a selfie and all the necessary documentation to verify my identity before being allowed to use the platform. If my identity has already been verified through their own established procedures, I do not understand why they now need a full-body photo with my ID. Furthermore, upon reviewing the terms and conditions regarding verification, I found no clear mention of this specific requirement. If they intend to demand additional documentation or photographs to credit coins earned through AMOE, they should clearly state this in their terms and conditions from the outset. I find it unfair to complete the letter-sending process only to have my rewards withheld due to an additional requirement that was not clearly communicated. There should be transparency from the start, not just when it comes time to credit the rewards. I am very disappointed with how this process is being handled. Based on my experience, I cannot recommend this platform.
Response from Splash CoinsAug 11, 2026
Hey Yislena, We understand your frustration with having the verification process delayed. Our detailed verification process is designed to maintain the security and integrity of every player request. Identity confirmation is standard practice which helps ensure the coins will indeed go to the right person, and prevent abuse and fraud throughout the process. Thank you for understanding, The Splash Coins Team




