SpinLife.comReviews of spinlife.com

Responded with quick email which allowed me to get what I needed without jumping through 1000 hoops! Thank you!!

excellent selection, very easy to order online and arrange for shipping as well

I used SpinLife for my first scooter more than 10 years ago the service was great. I wanted a new scooter so I went back to Spin life couldn’t find a Revo 2.0. It all started with the Great lady leading me to the people to help me. Service was very professional lots of patience caring. All I have to say is I would recommend this company to everyone

Very professional in the way I was treated. Great communication in all aspects of the sale. 5 days after the sale we have the 4 wheel scooter arriving at our home. Good price as well. The price was great compared to others. Dealing with a USA dealer and manufacturing company beats out of country unknowns and questions on their equipment. TR

I appreciate your quick responses to my situation of a Golden Technology motorized recliner that has stopped working three different occasions in June and July 2026. My 94 year old mother with dementia uses it day and night and has patiently endured uncomfortable positions while waiting for replacement remotes. After the original remote broke, I received a remote that stopped working after two weeks. The remote was hot so I unplugged the chair because the remote was a fire/electric hazard. I received another remote and it lasted for a week and was also warm. I researched and discovered these problems with the recently sent remotes might likely be due to a faulty motor or control box. I discussed this with an agent and then a technician and am very pleased I received needed items today July 30. I am looking forward to a technician who will install the items needed for the chair to work again. Thank you to all the agents and technicians who answered my phone calls over the last two months.

Quick turnaround!

Extremely Disappointed with SpinLife – Buyer Beware ! I placed an order with SpinLife (Order ID: 166173058, RA Number: 60756111) for a medical bed frame and the Protekt® Aire 7000 Rotational Bed Mattress System, totaling approximately $4,000. The bed frame arrived in a reasonable amount of time, but the mattress—the most important part of the order—never did. I am non-ambulatory and at high risk for developing pressure sores, so this mattress was not a luxury purchase. It was a medical necessity. I want to be fair and give credit where it’s due. Lisa G. was professional, knowledgeable, and very helpful during the sales process. She made the purchasing experience easy, and I have no complaints about her. Unfortunately, everything after the sale was extremely disappointing. I repeatedly checked my SpinLife order status, but there were never any meaningful updates regarding the mattress. After waiting, I called customer service for an update and was told someone would get back to me. No one ever did. Again, I had to contact SpinLife myself. After my second call, I still had no answers. It wasn’t until my third phone call—after I continued pursuing the issue—that I was finally told the truth: the mattress was out of stock, and SpinLife had no estimated date for when it would become available. This is information I believe I should have been told immediately, not after a week of waiting and multiple follow-up calls. The solutions offered were disappointing: * Purchase a different mattress that cost nearly twice as much as the one I originally ordered, or * Accept a temporary loaner basic mattress until the Protekt Aire 7000 eventually became available—with no timeline whatsoever. As a customer, this left me feeling that my medical needs and my time were not important. Whether intentional or not, the experience felt very much like a bait-and-switch. I placed an order for a specific product, only to later learn it wasn’t available and then be presented with a significantly more expensive alternative. My advice to anyone considering ordering from SpinLife is this: Before you spend thousands of dollars or any money , get written confirmation that every item you are ordering is actually in stock and available for immediate shipment. Also, obtain written confirmation that if SpinLife cannot provide the products as ordered, you are entitled to a full refund without restocking fees or other penalties. I sincerely hope no one else has to go through the frustration, wasted time, and stress that I experienced while waiting for medically necessary equipment. I have learned an expensive lesson. I will not be purchasing from SpinLife again, and I cannot recommend them based on my experience . James Laskey

so far all i have done is order a part!!