SpinLife.comWe are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Robert
Salesman was very helpful
Response from SpinLife.comJun 9, 2020
Robert - Thank you for your recent purchase and the five-star rating!! We are happy to hear that you are satisfied with how our product specialists were able to assist you making a great purchase!
Kenneth R.
Quick delivery and nice product to date
Response from SpinLife.comJun 9, 2020
Kenneth - Thank you for your recent purchase and the five-star rating!! We are happy to hear that you are satisfied with our quick delivery and high quality products!
Kim
Absolutely horrible company. Ordered a specific hoyer lift and a weight scale that was compatible with that hoyer lift only for my elderly grandfather who just recently had his legs amputated. Received the product and assembled it but came to realize that the product was not the correct product purchased because the scale was incompatitble. Spinlife was contacted but it was difficult to get in touch with anyone. I was finally able to talk to a customer service representative, Carla, who informed me that the correct product would be shipped my next mid week. About mid week, I received an email from Carla telling me that the product I received and the product I purchased was essentially the same! She was intentionally misrepresenting the product to cover up the company's incompetence and disregard to customers. Furthermore, Carla made it seem like the company was doing me a favor by offering me a 10% discount. The hilarious part is that the 10% would not reimburse the difference that I paid. I am in the process of filing suit against this company. This company does not care for their customers, who predominately are patients in urgent need of medical equipment in order to provide appropriate care. Edited: I was contacted by Ms. Patricia, the chief marketing officer of Spinlife. She apologized on behalf of Spinlife and acknowledged that the company had made inexcusable mistakes. She offered to resolve the concerning issues and had made every attempts to work with us. We came to a reasonable resolution. As of right now, we are pleased with how Spinlife has handled the situation and look forward to continuing business with Spinlife in the future.
Response from SpinLife.comJun 4, 2020
We are sorry about your experience. While this is not the standard we strive to deliver our customers, we are happy that we were able to agree upon a solution that resolved the issue encountered. Please call us at 1-800-850-0335 if we can provide you further assistance.
Joni B.
Do not buy from Spinlife.com. The chair was great for less then a week and started not working. Turns out it is a faulty switch that is in the motor. The switch is under warranty. But if I want them to come fix it, it is a 200 bill. Because I didn't by the in home service which is 200 or 250. So see either way they win and make money off of you. You pay for it no matter what. So what do they care if they send you faulty equipment. NEVER BUY FROM THEM! I wish I would of found these reviews before I bought. I will make sure I am warning everywhere I go about this company. 1.5 star out of 5 shows a bad company. People are not happy with them no doubt.
Response from SpinLife.comMay 12, 2020
Joni - I am sorry to hear that your chair requires service and that you elected not to purchase a one year service contract for $65.00. If your equipment was deemed to be faulty out-of-the box, we would either replace or service at our cost, but this issue appears to have occurred 3-4 months after delivery. We are able to service your chair with one of our field service technicians at $199. Please call us at 1-800-850-0335 if you would like to schedule an appointment.
Marion K.
Was not happy with the fact that our chair was not available as told to us upon ordering. Therefore delay in manufacturing & delivery. Regardless of a small credit, it was Medically necessary to receive delivery sooner.
Response from SpinLife.comMar 19, 2020
Marion - Thank you for your recent purchase! While we disappointed to hear that you are unhappy with the time to deliver, our product specialist clearly described that this was a builder chair that takes 15-30 business days to build and that sometimes they can build faster. Per review of the shipping manifest, this chair was not only built within 30 business days, it was actually delivered to you via white glove delivery within 30 business days.
Pearline
I gave this rating because I was told one price but seem like your company trying to charge me something different!! I was told the chair cost $699 complete but for some reason your company saying that was a down so not true!! I'm having this matter looked into because I refused to be cheated!!
Response from SpinLife.comMar 10, 2020
Pearline - We are sorry to hear that you decided to return the travel scooter, purchased for $699. As per our published return policy, returns are subject to a restocking fee and the cost of return shipping; therefore you would not have received the entire $699 back to your credit card. Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service. Once accepted, the following conditions apply: This item has a 10% Restocking Fee. You are responsible for the cost of return shipping and the product must be in the original packaging. The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports. We know it is tempting to take your new scooter for a spin outside immediately, and once you do, it is not returnable. All accessories and chargers included in the scooter box must be returned. EX. Chargers, key fobs, baskets, additional shrouds. Accessories not included in scooter box, those purchased separately, do not have to be returned as part of a scooter return. Items canceled after the product has already shipped will be considered a return. Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable. Return Process: Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance. Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days. Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you. Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment. ent. If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
Chris
Seat cushion cover
Response from SpinLife.comMar 6, 2020
Chris - Thank you for your recent purchase and the five-star rating!! We are happy to hear that you are satisfied with our service and the quality of our products!
Nidal
You used to be good. Now you suck
Response from SpinLife.comMar 6, 2020
Nidal - we are sorry that you decided to return the product. We have processed the return and have issued you your refund which should be reflected on your credit card statement within the next couple business days. Please call us at 800-850-0335 if you do not receive.
