SpinLife.comReviews of spinlife.com

what started out great has turned into a nightmare. when i called spinlife for a mobility scooter i was told it was in stock and would ship in 3 to 5 days. when i didnt hear about it shipping i called the sales person and left a voice message and didnt get called back. i then called the next day and left a grumpy message then a few hrs later he called and told me it would ship that day. 2 hrs later i get an e mail that it might ship in 3 to 4 weeks. i called customer service and requested to talk to a manager. i was told they were all in a meeting but she would have someone call as soon as they were out of the meeting. that was 9 days ago. i e mailed their customer service 3 times now and have never gotten a answer even though they say they will respond within 24 hrs. this is either a totally scam company or they just dont care about the customer. all i care about is someone in this company calling me and explaining how something in stock cant be shipped for a month. and possibly actually being sorry.

THIS COMPANY DOES NOT EVEN HAVE A BRICK AND MORTAR BUILDING THAT CONTAIS OR HOLDS THEIR PRODUCT THEY ADVERTISE...THE WEBSIT MENTIONED NOTHING ABOUT A OPRODUCT BEING ON BACKORDER...SORRY AS HELL..A CHINESE WOMAN ANSWERED THE PHONE I COULD NOT UNDERSTAND HER AND ASKED FOR A SUPERVISOR...SHE EVEN QUESTIONED WHY I WANTED TO SPEAK TO A SUPERVISOR...DO NO T ORDER ANY PRODUCT FROM THIS COMPANY YOU HAVE BEEN WARNED..

30-day free trial is a lie. I was charged $274 to return it. We used it for 5 minutes and my mom could not operate it safely. We called the next day to return it and the same company who delivered it came and picked it up (a whole week later). Spin-life deducted the $274 from the refund. FALSE ADVERTISING!

the wheechair was returned. i never got credit on my credit card. i will call my bank.

Terrible company, terrible products. Firstly, the shipping process was a nightmare. When I spend over $2000 on a product, I expect to have it shipped promptly and to always know where it is at and when to expect it. What happened with this place is that they sent me a tracking number but the item didn't ship. A week later, I contacted Spinlife and they said they didn't know any more than I did. They said they would contact the company that actually ships the products and get back to me. They never got back to me. After another week, the item finally shipped and eventually arrived. Immediately upon arrival, it was clear that the power chair (the Ewheels M43) was not heavy-duty enough for me, despite having a supposed weight limit of 300lbs. The chair can barely roll or turn on anything but a completely smooth flat level surface. Even concrete sidewalks are too rough for it to turn on. It also has a bad habit of rolling downhill regardless of where the joystick is pointing. It has nearly rolled me out into traffic more than once. Then, it had a very exciting malfunction where the controller apparently got stuck in the forward position somehow while I wasn't even in the chair and it tried to roll off without me. I am disabled and had a hard time trying to keep this supposedly lightweight chair from crashing into anything while I tried to get it to turn off. As of this writing, it looks like Spinlife is not going to accept the chair for return. So, I've wasted $2000 for nothing. I am disabled and on a fixed income. $2000 is a lot of money for me. This company is terrible.

Great cushion! Great job.

At first I was very apprehensive about the new batteries my old batteries lasted four years and treated me well. The new batteries however are just fine I have gotten fifteen miles on them and they run very strong I’m hoping that these batteries last me just as long as my original ones did.

still getting used to it. very comfortable.