Spider FarmerReviews of spider-farmer.com

Bought the 720w and 1 bar hasn't worked from day one , customer services will bare face lie to you ! First they asked me to try and do a solder/weld on the light, then promised to send the part out where the light is obviously damaged but next days lies about the engineer been sick for 3 weeks , what the hell that had to do with sending a part I don't know , so now I'm going to have to send the whole light back and trust these liars that I will get a refund ( plus all the hassle of not having a light) I'm trying to get Mastercard to help as I trust this firm so little, they are not American but Chinese scammers who will do anything but actually provide what you paid for , the actual light what does work looks great bit of kit but I can only advice to avoid spiderfarmer , I'm disgusted having paid so much to have a light what doesn't even run right , I'll see how it goes with a refund but no doubt more scams and lies ahead

Although it tiok a few days, and the lack of correspondence was irritating, it finally showed up. Have to say, SO FAR, the light is doing awesome and Im very happy with it now. So I am upgrading my review to be fair. Without the hiccup, I would have given a five star.

Bought the Spider Farmer SE3000, I really enjoy the slight. The light is very high-quality uses real Samsung diode's and meanwhile real drivers. I know this because the heat is a lot less than other companies. There is hardly any heat that comes off the slate compared to the same size models of other companies so it runs very efficient. Lower heat means lower cost to run equipment. Also the spectrum is very nice it also includes UV and IR diode for extra resign production. Delete comes with everything you need to hang out with. The most important thing about this model is that is dimmable with a knob, this makes it super simple to grow from veg the flower you can even start clones are ceilings underneath this late at minimum power. I would highly recommend this late to anybody starting in a 3 x 3 size tent.

I received my SE5000 very quick, within a week. Unfortunately i bought the old version without IR&UV Leds and it was not possible to change my order anymore, even when asking after a few hours of ordering. The Led light was very quick mounted. Quality in my opinion is very good, compared to my Fluence Spydr 2p which is much more expensive. I am really positive impressed and very satisfied, time will tell about durability. Would or will order again. Thanks Spider farmer

I placed an order the courier left the parcel in an unsafe area and it got stolen the courier has admitted fault yet spider farmer keeps telling me 10 more days thats when they eventually reply its now been nearly two months and I have not recieved anything yet they were very quick to take the money UPDATE so sent email as requested today 20th of August hopefully this will be sorted out will keep updating !!!next update!!! 31st of august Still waiting supplied everything they have asked for and now getting no response again Next update 8th of September Once again I'm being ignored there offer was for me to pay an extra 50 % and then they would send me the product this really is a joke how can they even start to think this would be acceptable ?? It's now the 17th of September and have had no reply for 2 weeks they are just ignoring me again guess it's time to start putting reviews about this on all review panels ITS NOW THE 26TH OF SEPTEMBER SPIDER FARMER ARE TOTALLY IGNORING ME AND HAVE NOT REPLIED TO MY EMAILS THIS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH BUY AT YOUR OWN RISK

You should ignore completely the entitled reviews of people whining like women because their two year old light has gone faulty. A warranty only last 12 months. I've had an SF1000 for the past 2 years and I have grown a ton of herbal niceties. Recently had a delivery of two 4 inch online fans with carbon filters as a kit. I must say it is absolutely great. I will eventually get the SF4000 light. Spider Farmer for lights and equipment. Dutch Passion for seeds. Plagron for substrate. This is all you need. People need to stop complaining that a product older than 12 months gets you nothing. You were more than happy when it arrived, stop being entitled and trying to get stuff for free. These people probably wear MAGA hats. I would highly recommend SpiderFarmer

Purchased from Amazon in Dec 2019, my SF4000 started shorting out last month before quickly dying the same day. Emailed Spider Farmer Support, however after a week of waiting for a reply without success decided to investigate the problem myself. I'm no electrician, and after hours of inspection found the problem to be with an electrical junction “Tee-Piece” Whoever had wired the product at the factory hadn't screwed one of the wires into place and left it too long. It was melting the surrounding plastic, which eventually caused the connection to sever. After a morning wasted trying to find the problem myself, found the Spider Farmer online support who informed me as it was over 2 yrs old, my warranty wouldn't cover a replacement light but only the spare part I needed. I'd have to pay the shipping fee of $24 to get it delivered, though, because their warranty says that's all they can do for me. I wasn't happy about it but begrudgingly paid the invoice they immediately sent me, however, they did apologize for ignoring my email for a week. That was nice. 6 days went by without contact. I emailed the support again to find out where my part was, and to my amazement I received this reply a day later: “Hello, I checked with the repair center in the United States. No accessories for sf4000 models so i will mail the parts to you from another country please wait patiently this may take a while Very sorry that I did not reply in time I am sorry for the inconvenience caused to you.” They hadn't even got the part I needed in stock! Remember, they charged me for the shipping fee the week before. I paid that fee immediately! Isn't it strange how Spider Farmer send invoices immediately but ignore any complaints about their product? I asked what they are doing about this debacle, but was only offered “discount” on future purchases. Yesterday I asked when the part will be delivered, only to be given a tracking number with no explanation of which courier it is with or when the part will arrive. It is almost a month since I first contacted them. The tracking number is not registering at any courier service I know of. I highly doubt it has been dispatched. Their support blamed “Labor day holiday a few weeks ago” for “inconvenience caused to me.” Do what you want to with this information, however it is all true and I have all the emails to prove it. If you do buy a light from them, pray it was put together properly at the factory because if it wasn't, as mine wasn't, they will lie and gaslight you til the cows come home rather than help their customer. TERRIBLE service!

I bought a 2x2 complete setup through one of their vendors or whatever it is for $379 and I reached out and told them I haven’t received any of my products or any information on my order but my money was taken. The only thing they told me to do was contact PayPal which I already did and that’s how I found out money was taken but that’s not the problem I want my stuff I ordered and they don’t want to ship. They said they looked up my name in the order list but I never even sent them my name or address so how can they address the problem it dont make any sense. They won’t help at all customer service isn’t that great.