Ashleigh S.
Blocked me from posting on their Facebook
Well just got suspended from the spider farmer led group for trying to help people, I'm not one to do this but if I had not have caught this in time could have lost everything and I mean house and all, due to dodgy connections cause a hot spot and melt the cable from the driver to the light. This is an se7000 light just and I do mean just over 12 months old. If you have one of their products just grab the connection and see if it is getting hot. Was later contacted by another persons from spider farmer stating they were going to be in touch to sort through the issue that was back in November 2022 it’s now February 2023 all I can say is don’t waste your money
Response from Spider FarmerFeb 3, 2023
Dear customer, Thanks for leaving a message here. We are sincerely sorry to hear that your light is defective. But please don't worry, our lights are made of fireproof materials. It is safe to use. Has your problem been solved? If not, could you please send us your order information and some pictures of the problem to our email:[email protected]? We will help you solve your problem and give you a satisfactory solution. Thanks in advance for your kind cooperation. Best regards. Spider Farmer Customer Service Team