Spider FarmerReviews of spider-farmer.com

I have used spiderfarmer products for awhile now, happy with their gear and their customer service is friendly and very helpful. Would recommend 👌

Selling defective misadvertised equiptment and not honouring their contractual obligations or their own warranty policy. What else is there to say about this apparently crooked company. I beleive I have been defrauded. A full review is incoming on multiple social networking platforms about this experience with this company and their responses to my concerns about the defective not fit for purpose products they sent me in exchange for my money and their decision to avoid providing remedy.... they actually want me to agree to exchange $300 for an item that not only is NOT as advertised, but also does not function as advertised for $20 refund. That is your 'support'. They sent me a 'brand new' controller with scratches all over it and asked me to be ok with it. What kind of clown outfit is this? Their hunidifiers are also seemingly faulty too as they are not reading correct RH levels. As it Stands, until Spider Farmer offer suitable and agreeable remedy, this review stands and I would heavily recommend approaching a different supplier that doesnt deceive and defraud because that is exactly what is happening to me right now. You have been warned about these people. P.S. SPIDER FARMER There is no point contacting you in order to remedy this, you are refusing to remedy this, what difference would asking again make. No one cares for your fake apologies, just offer remedy and then you lose the bad reputation, that way you can protect your profit margins as they are seriously going to take a hit when this goes viral. People will not stand for this abuse. You have been warned. UPDATE : Spider Farmer has since agreed to send a replacement tent cover to remedy the light leaks from factory, along with replacement humidifiers, no replacement of the damaged light controller however. Total turn around time for remedy in excess of 3 weeks and counting, need to wait another 2 weeka for the delivery to arrive so 5/6 weeks to provide lawful remedy after having to be pressured into doing so. Bare this in mind when planning any contingencies or operations for the matter. Spider Farmer. I told you I would be honest. This is me being honest. I have not even been offered any kind of compensation for this unfair and unethical treatment. How do you honestly expect customers to think it is in their best interest to continue purchasing your products? Just something to think about. Kind regards.

Had my first ever light problem after almost aYear with my g series 860 but within just a couple days spider farmer customer support and engineers had it figured out and my replacement sent.

I have to give it to spider farmer again. Not only do I love their product, but when I recently had a dimmer switch go bad on me. They immediately resolved the problem and offered to have a dimmer switch mailed out to me immediately. I can’t wait to upgrade to the G series

Bought a light sent it back a few days later using the labe they swnt me it took 3 months for for them to receive the item back (I GOT NO REFUND) and no response to the emails I sent in the end I gave up and told myself stay away from spider farmer

I do not know why they have so many bad reviews. I bought the grow shelves and SF600 led grow lights and am very satisfied. The grow shelves are very sturdy, easy to assemble and very smooth to move. I prefer spider farm above other similar companies!

Mi experiencia con Spider Farmer cumplió todas mis expectativas. La calidad y el rendimiento de su iluminaria son, sin duda, de primer nivel. Pero lo que realmente me impresionó fue su excepcional servicio post-venta. Aprecié enormemente su atención detallada y su preocupación evidente respecto a la entrega. Es refrescante encontrarse con una empresa que se esmera en hacer las cosas bien. Estoy profundamente satisfecho con su gestión y les agradezco por su compromiso con la excelencia.

Good products, great support and delivery.