Spider FarmerReviews of spider-farmer.com

Habe mit spider farmer super Erfahrungen gemacht!. Habe ein Artikel bestellt dieser wurde 2 Tage später um 100€ reduziert Ich habe den Kundendienst angeschrieben und mir wurde nachträglich der bessere Preis gegeben. Support lief wunderbar. Jedes Mal wiedert

Spider Farmer has excellent customer service! I love their products and how well they work for me. Recently I had a small issue and Spider Farmer quickly took care of it and shipped me a replacement. Thank you!

The product from that company are real craps. They use some Bad plastic quality for their produits. Customer service is Bad and really low to answer. Cross your fingers to never get troubles with your spider farmer items. I can't recommand at all! Run away from this Bad retailer

J,ai acheté 3 LED 430w G4500 en 3 achats ,,les 3 fonctionnent très bien encore après 1 an et +,,il faut séparer le driver de la lampe pour éviter qu,il ne chauffe inutilement et je ne les allument rarement à 100% ça aide à les garder + longtemps et garder la puissance aussi,,très heureux avec ces 3 lampes très brillantes,,j,ai eu un problème avec les clip fan de 6" j,en ai acheté 2 et les 2 ont un problème avec le fil ,,le fan oscille et cesse de fonctionner parce que le fil est trop serré à l,entrée du fan et il se coupe,,j,ai eu de longue discussion avec Cynthia au service ,on m,a demandé d,envoyé une vidéo pour montrer le problème,,on m,a dit qu,on remplacerait le fan ,mais il était back order,,on m,a envoyé un fan aussitôt que possible mais pas d,avis de livraison,,les voleurs sont passé avant moi,,entre temps le 2e fan fait la même chose ,,on m,a remplacé les 2 fans gratuitement mais m,a demandé de payer pour le shipping du premier,,j,ai accepté et voilà ,j,ai reçu 2 fan de nouveaux model sans les problèmes de l,ancien model ,,très content avec ça ,les fans oscillent bien et pas bruyants

Power supply broke in less than a month (2 February), leaving me without a light. Has ruined an entire crop wasting my money and time. Have contacted customer service and have been told conflicting information. Some telling me I should have a replacement soon and others telling me I will have to wait a month and a half to get a replacement power supply (20 March) and no other options available. I wouldn't deal with this company directly as customer service is not acceptable. (Edit: I have been messaging your service team for the past 10 days! Solutions were wait a month and a half for a replacement or now saying to pay to return product adding more costs to myself for your defective product.)

I do NOT meet your requirement so I cannot make anymore purchase with you...It was YOU who took 15 days to get my order to me by YOU choosing a terrible courier like Toll and we could NOT even track where the frack my order was and NOW you blame me by NOT allowing me to shop with you? OK I will add this on google reviews...Have a nice day!

Reached out about a faulty part and they sent it out within a week of contact. Fast replies from the customer support team 10/10

My 2023 SE 5000 was shipped as soon as they received the order. Arrived at my front door, nicely boxed up and secured. I put it together with 20 minutes. Sits great in my four by four. I'm going into my 3rd week from sprouting seeds and my plants are loving the light. I also have the SF1000 Evo light in my two by two with great results.