Spider FarmerReviews of spider-farmer.com

Toujours aucune reponse de spider farmer Cela va fair donc 1 mois toujours pas de colis a 500euro. Il le renvoye la poste leur renvoye mais c est toujours a moi d appelee tous le monde quand je le fais on me dis de contacté l expediteur qui lui me dis de contacté la poste ... Une belle brochette d imcompetent Je vais pas lacher. Je suis a mon 60eme mail envoyé. Ils ne repondent meme plus. Vive spider farmer Repondent ni au mail Ni au commentaire. Aucun numero sauf au state Youpi le bordel Fuyer

2 Lampen bestellt und Auftrag fristgerecht widerrufen. Support stellt sich nach einer Antwort tot und schickt absichtlich keine Retourendaten. Wer im Netz sucht findet schnell viele denen es ähnlich geht. Nun muss ich per Anwalt mein Geld über Visa zurück holen. Finger weg. Spider Farmer nie wieder!

Great products and great customer service, fast replies, didn’t doubt me or my issues. Highly recommend!

I had a problem with the dehumidifier and I really couldn’t figure out by myself what was wrong, so I decided to contact the team spider farmer and they helped me a lot by giving me advices and by offering me the option of return of the product with the resend of a new one.

I’m speechless with the customer service giving by Spider Farmer, the dehumidifier I received wasn’t really working as expected, they sent me a replacement right the way, really really happy with SF.

I had heard good things about spider farmer customer service before i bought their products (G8600 light, smart controller, and inline fan) but naturally hoped i wouldn’t have to deal with them lol. Unfortunately, the probe that came with the smart controller wasn’t working when i got it for whatever reason. Within a couple days after reaching out to customer support they resolved it. They were extremely quick in their responses and clear what they needed from me. Next thing you know the replacement was on the way. Big fan of this company👍

Ich habe ein Ventilator als Teil eines Sets bestellt und war anfangs sehr zufrieden. Die oszillierende Funktion hat gut funktioniert, und der Ventilator war angenehm leise. Doch nach etwa zwei Wochen fing er an, im Sekundentakt ein lautes Knackgeräusch von sich zu geben, was sehr störend ist, besonders in ruhigen Räumen. Leider habe ich bereits mehrfach versucht, den Support zu erreichen, aber bisher keine Rückmeldung erhalten. Das beeinträchtigt die Nutzung erheblich

Last April I bought three SE1000W LED units from Spider Farmer. I really liked the lights, they seemed to work well. I had them plugged into an Autopilot High Power Controller to provide clean, stable power. I used them for one grow, in a greenhouse, and then put them away until the next spring. During that second grow, one of the drivers burned up. I contacted their customer service dept immediately. Right away there were issues because the grammar was off and it wasn't clear what they wanted photos of. After several email exchanges, I provided photos and they agreed to send me a new driver. However, before the replacement shipped, a second driver went bad. I contacted customer service again and they asked for more photos... and this time they asked for videos as well....where I would plug the failed drivers, one at a time, into a known working light (had to show that as well). I had to label everything for the videos and also show that the outlet I was using actually had power to it. They said they'd send me replacement parts (as in TWO drivers). They ended-up sending one driver. There was no follow up on the second. So I contacted them again (we're past a dozen emails by now) they said they had to wait for more parts, which would be another month. I still haven't received the second driver. I went two full months without the use of my Spider Farmer lights....I had to scramble to provide lighting for 8 big plants (to get them thru the flowering stage) . MEANWHILE... one of my HLG lights developed an issue where it wouldn't turn on every morning. I contacted their customer service (1 phone-call), they asked me to provide a copy of the invoice (1 email), the next day they had a whole new unit on its way to me. SF has good lights...but their customer service was horrible. It's easier to deal with issues when there is no language barrier...which you WILL experience with SF.... that's just a fact. I'm not buying any more SF products... I'm going to replace the SF lights with HLG lights. Happy Growing! *UPDATE* I received the second driver.... turns out both replacement units are actually from another one of their models....an SF1000. There is a video that shows how to use the replacement driver in place of the original. Of course they didn't tell me that, or include any instructions....I had to contact them AGAIN to find this information out. Ugh.