Spider FarmerReviews of spider-farmer.com

Great quick and easy customer service fast replies to help you resolve your issue not million steps of back fourth picture to resolve 1 issues like other companies highly recommend Spider farmer for any new growers out there shoutout to Ella for her amazing customer services

After using the spider farmer 6-in clip fan for about 7-8 months, It started messing up and not oscillating. I contacted spider farmer explaining my issues also send them a video of the clip fan messing up They were able to send me another clip fan free of charge a week later. Customer support was excellent. I will continue using these products and suggest others to give them a shot.😎🌿🌱💚

Products are hit and miss. When they work they’re great, but when they don’t it is terrible. I purchased a humidifier for my mushroom tent and it failed after four months. I went through two more months of agonising emails to get a refund. At first they agreed and then tried to renege and offer me a credit. I had to threaten them with complaints to the Chinese Embassy and the China Consumers Association before they agreed to the refund. In China it is a criminal offence to commit consumer unrest and bring disrepute to the nation, so if you want a refund tell them you will go to these agencies and put links to them in the email. They will get you a refund in no time at all. You need to be tenacious and play them at their own game. They will insist on using PayPal and charge you the fees. Caveat emptor!!!

I had a lil snag with my order and ,immediately found and had my order shipped. But when I tell you this light is bright it lit up my house from my bedroom I’ll be back for another one.

Very bad customer service. If you need an invoice, dont buy here, you dont get one. Even if you are running a business the company dont send you an invoice. My lawsuit is already underway.

Spider Farmer Customer Service is Top Tier 5 stars. I love there products for example there carbon filter really does the job I got a second one for how good it works. I plan on buying another in the future when needed. You’ll not be disappointed they go above and beyond with there customers 100 much love to Spider Farmer

If you receive a working product you'll get a great bang for your buck. Good luck if you're having to deal with their customer service though. The connectors of my light where bent out of shape and they told me to fix them with a screwdriver (it did work) and didn't acknowledge that this happend due to poor packaging. They offered me a refund of 10€ if I keep the light. As it turns out it wasn't a refund but rather store credit. Next purchase was their 140*70*200cm grow tent. One of the zippers gets stuck 9/10 times and the tent is overall really wobbly. I did give it a 3 Star rating on their website, it got deleted. I contacted them and they told me the're having some trouble with their review platform. So I wrote another one, also gets deleted. However the reviews giving 5 stars will go live instantly. So yeah, kind of shady and I feel like they're taking the mickey.

Don't buy from this company. There is no customer support. The phone numbers are fake. I have been trying to return my dehumidifier for over a month. And I have been getting delayed and ignored by customer service. They want me to make a video to show them that the dehumidifier doesn't work properly. This video would show nothing to prove that it does or does not work. Some 12 hours of video would be necessary to show that it doesn't lower humidity over time. They are just delaying me hoping I will give up. The customer service is in china and doesn't care whether it resolves any issues.