Nancie Johnson P.
My ballast failed under warranty
My ballast failed under warranty. I have plants in flower and its been over 2 weeks and 10 or more email correspondences and I still dont have tracking on the failed Chinese ballast they promised me. I own 3 Spider Farmer lights and I will never give them another cent. Their customer service is the slowest and worst Ive seen in decades of growing. Do not buy Spider Farmer . There are too many other reputable companies with far better response times
Response from Spider FarmerMay 19, 2025
Dear customer, Your feedback has been forwarded to the relevant department and we are working hard to improve the overall customer experience. Please pay attention to the information sent by our customer service team with solutions. Best regards. Spider Farmer Customer Support Team


