Spencer'sReviews of spencersonline.com

Ruby it’s very rude and told us not to shop there no more just cause we were exchanging stuff the manager Andrew was nice and fixed it and helped us out Ogden Utah

Bought two tshirts yesterday for Christmas. Got home and realized the Ink Tags were on them, and I have no idea how to get them off. The only number available for Spencer’s is something called “guest services” as a 1-833 number. I asked “is the Spencer’s” she said “no. Its guest services”. I said “guest services for what” she said Spencer’s” rudely. I asked if there was a number for the store and she said no, and eventually hung up on me. We always have wonderful customer service in the store, but whoever you have working for “guest services” has not provided the same experience. It’s Christmas in 3 days, and now I have to go all the way back to the mall (about $38 in cabs) wait in line for another 25 minutes (as I did when I purchased the shirts yesterday) to have the security tags removed from a purchase I’ve already made. Why isn’t there simply a store phone number? I know the in store staff would have been fabulous to deal with.

Spencer's used to be a great place, where you could buy quality items and get, at least decent, customer service. I made a purchase, and when my order arrived it was a completely different item than I ordered. I tried using their email, it sent me back a standard "we received your email and will contact you"... Blah blah blah. I never heard back from them, so... Update: After contacting them in three different ways, I was sent the correct item. I have no idea which contact worked, since the only communication I got was an order confirmation. So my thoughts are, either they need to update their contact information, or they saw this review and decided to fix it because of it. I'm still very unhappy that there is no way to just let them know you got a wrong item on the returns page, since it's not a returnable item

I bought shirts from Spencer’s at the mall in north bay Ontario and they left the sincerity tag on it and it didn’t make the Alarm go when I left which isn’t normal. We had to use a knife to pry it open and it left a big hole in my shirt. Not impressed what so ever

Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.

Contacted them to change an incorrect order,could not get a human on the chat then i received an email telling me they could not fix issue..they are awfull..no customef service at all. They dont even bother to fake it. No wondef their stores are closing,they suck

Took my online order and money. Order confirmation said would be shipped in 3 days. 8 days later, after many calls, customer service sarcastically says to me "It's only been 8 days, geez." Offered NO update otherwise. I was told it would take 24-48 hours to even get a warehouse to give me am answer. I asked to cancel the order and was hung up on. 11 days later, there is no update. No record of my request for cancellation. No update on where my order is or if it was processed. I asked to cancel my order AGAIN. The customer service representative refused to do so AGAIN. Claimed it takes 24-48 hours to get an answer. I pointed out that it had been over 72 hours since my last inquiry so that was clearly untrue as she had no definitive answers for me. The company refuses to deliver what I paid for, refund me or let me cancel the order.

Don't shop here. They sent me the wrong product 3 times. Don't deal with these bozos.