Clonek
I have bought a voucher and have yet to…
I purchased a voucher recently on December 29, yet I still have not received it. Despite following up with four separate emails to customer service and fully paying for the voucher they say must be used within 5 days after purchase, I have received absolutely no response. To make matters worse, the prices for the airline tickets have since doubled while I’ve been waiting, making this entire experience a complete waste of time. It is unacceptable for a company to process a payment and then fail to deliver the digital product or provide any line of communication. A business should have automated systems in place to ensure vouchers are dispatched immediately upon purchase, or at the very least, a responsive support team to handle delivery failures. The company needs to improve its customer service response times and ensure that customers are not left in limbo while prices fluctuate. I am still waiting for either my voucher or a prompt explanation




