SPANXReviews of spanx.com

Spanx is a great customer services.

Petite sizes about 5 inches too long for someone normally too tall to wear petite. I love their leggings, and wanted to try out their pants. Ridiculously expensive, especially when I'm going to have to hem them myself.

I had an issue with 2 day shipping and placing my order after 12 pm because that bumps it up to three day shipping, but at the cost of 2 day shipping. But it's not stated on the Spank's shipping options. I call to see if they'll pay half of the two day shipping? No we won't ma'am. But I'll cancel your order. Wow! Great compromise customer service.

WORST CUSTOMER SERVICE EVER. STEPHANIE AT SPANX WAS TERRIBLE AT RESOLVING ISSUES WITH ORDER ISSUES. COULDNT FIND ORDERS. WOULD NOT CANCEL A DOUBLE ORDER. WAS OVERCHARGED. RECIEVED INCORRECT SIZES AND COLORS. DO NOT ORDER FROM THIS COMPANY

Horrible. I sent a birthday present in November.It's now January and they shipped to wrong address twice. This will be the third time trying to ship a birthday present. Dont use their online order system. The refund policy is horrible. They do not refund until they recteive the item back which takes weeks to receive. So many other companies now make Spanx like items. It's not worth the hassle to order from Spanx

Worst customer service EVER. They will not refund me for three items even though final sale language was not written on the items or in the cart. I'm a savvy consumer and would never miss these mentions — and since I'm a first-time customer, I'd never buy a brand at final sale. They will not make an exception, even for a first-time customer. They just repeat the same "we can't" language over and over. Frustrating. Plus those items are selling for full price on the site again. It benefits them to refund me so they can resell. The fact that they don't see the logic in that, and won't do the right thing at the holidays, ensures I'll never order from them again. Garbage company. Cheap materials. And don't even get me started on how crazy screwed up the sizing is. I've never had to order up two sizes from any brand. Total scam and joke.

I ordered a pair of pants and they didn't fit so I looked for a way to return them. Spanx told me I had to send it back on my own and they would "deduct" the cost from my refund. I didn't understand that but I mailed it back at a cost of $19.40. It turns out that they would send you a return label (that was unclear) BUT YOU HAVE TO PAY $10 FOR IT AND THEY TAKE IT OFF YOUR REFUND. I will never buy spanx again - I've never had a situation like this with any online purchase. They are offering me a credit for the $19.40 but I wouldn't buy from them again - a very costly order.

One of the worst consumer experiences ever. I ordered something online and the order had the wrong shipping address and name. I called the customer service line less than 5 minutes later, verified my name and order, and they still can't modify the shipping address and name! I wasn't asking to cancel my order! Just update the freaking address and name!