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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Marcel S.
Great experience
Response from SpafinderNov 18, 2024
Dear Marcel, Thank you so much for your 5-star review and for sharing your positive experience with us! We’re thrilled to hear that you had a great time using Spafinder, as providing excellent experiences is always our goal. Your kind words mean the world to us, and we look forward to serving you again in the future. Warm Regards, Josh R. Spafinder.com
Ann G.
Do not waste your time and money. I wanted to buy a gift card to use at a provider in my area that stated accepted spa finder gift cards. But spafinder website did not list the provider. I called customer service no listed on spafinder website & asked if spa was participating provider. First cust serv rep put me on hold for 30 min & then disconnected me. Second cust serv rep could not answer me; said supervisor would call me. Sup did return call and verified that provider was not participant. Waste of 1 hr. This co would not provide any help if there is a problem with gift card.
Response from SpafinderNov 16, 2024
Hello Ann, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by your recent experience. We understand the importance of confirming participating providers before purchasing a gift card and regret the challenges you faced with our customer service team. To assist you further, please check your inbox for an email from [email protected] so we can gather your details and resolve this matter to your satisfaction. Your input helps us improve, and we appreciate the opportunity to address your concerns. Warm Regards, Maurice V. Spafinder.com **UPDATE FROM Spafinder.com 11/16/2024:** Hello Ann, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com
MaryEllen B.
1. Sent e mail to customer service when card balance would not show amount, no response. 2. Called customer service, told only use one card at a time, split cards not allowed. 3. Transferred to another agent to convert card to use, dropped call. 4. Retried checkout, error given , invalid card. Do Not Recommend!!!!!!! Moving forward to November 23, 2024. After several e mails from customer service I have again made several attempts to use my two $50.00 gift cards ending with the same result. My time once again wasted and no product. Thank you, MaryEllen Bontempo.
Response from SpafinderNov 12, 2024
Dear MaryEllen, thank you for sharing your experience with us. We apologize for the difficulties you encountered, from issues displaying your card balance to challenges using your card and connecting with our support team. We strive to make Spafinder gift card redemptions smooth, and we're truly sorry for falling short of your expectations. To address this promptly, please check for an email from [email protected], as we need additional details to investigate and assist you further. We’re committed to resolving this for you. Warm Regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 11/14/2024:** Hello MaryEllen, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Josh R. Spafinder.com
Larry F.
Spa Finder customer service is well below MARGINAL. Website is incomplete to determine gift card remaining balances and it is difficult to impossible to get through to someone for help or even to place another order.
Response from SpafinderOct 2, 2024
Dear, Larry. we're truly sorry to hear about your frustrating experience your gift card. We have requested further details via email from [email protected] to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction. Jose G. Spafinder.com **UPDATE FROM SPAFINDER.COM 10/05/2024:** Dear Larry, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Jose G. Spafinder.com
MS
I have a paper spafinder gift certificate. I'm unable to use. I've tried to reach customer service and nobody has gotten back to me as to how I can redeem this gift certificate. This isn't the first time I've had problems with spafinder.com gift cards or gift certificates. IMHO I'd avoid these at all costs. At one point in time I went to use one at pilates studio they said I couldn't use one as I had already done so previously. Another time I tried to use one a nail salon and they said they couldn't take it on a package ie: manicure+pedicure. Gift cards and gift certificates are like cash why there would be a restriction isn't acceptable. Why did I have so many...I believe when they were purchased it was either at Costco or the spafinder website having a promotion. After sending five messages /emails to spafinder without recourse, I'm going to contact CA consumer affairs and file a complaint. 9/23/2024 spafinder requested addl information , 3 days to reply, I'm in animal rescue-basically a 24/7 365 day unpaid job without pay. 3 days, I can barely reply to my family in that time. I just tried the phone number they posted to this forum at 4pm pst, the recorded message states they are closed. I will try again tomorrow, providing I don't have an emergency. 9/24/24 Called the number 1- (469) 312-0084 was told they couldn't help me. Needed to reach the brand. I'm sorry this is such a run around. spafinder posted : "Dear MS, we're sorry we couldn't contact you. We sent you an email from xxxtrustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Jose G. Spafinder.com" I CALLED that number ZERO help. DO NOT BUY A SPA finder gift certificate or card.
Response from SpafinderSep 18, 2024
Dear, MS. we're truly sorry to hear about your frustrating experience your certificate. We have requested further details via email from [email protected] to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction. Jose G. Spafinder.com **UPDATE FROM SPAFINDER.COM 9/23/2024:** Dear MS, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Jose G. Spafinder.com
C J.
I received several SpaFinder gift cards as a present a while ago. With no expiry date shown I expected to be able to use them whenever I wished, however it now appears that SpaFinder is no more and I am unable to use them anywhere in the UK. I have contacted the help line for support and after several attempts I finally received a call back....with advice to email my gift card numbers to a stated email address. Having completed this, I received.....nothing - no response and no support. I am extremely disappointed and would not recommend SpaFinder to anyone.
Response from SpafinderJul 31, 2024
Dear C Jones, We sincerely apologize for the inconvenience you experienced. We understand your frustration with this situation. We are committed to providing excellent service and will investigate this issue further. We have contacted you via email from [email protected] requesting further details to help us promptly investigate and resolve this issue. Jose G. Spafinder.com **UPDATE FROM SPAFINDER.COM 7/31/2024:** Hello C Jones, thank you for sharing your contact information with us. Our team is actively working on your case, and you can expect an update shortly. We're committed to resolving this case to your satisfaction. 🤝 Jose G. Spafinder.com
nik
Oh my goodness this gift card is totally useless. I got this card years ago and still cannot find anywhere to use it. Not only is it impossible to spend it but they have also taken money off of my card. So I first got the card with $250.00 on it and now have a balance of $90.00 and I have never found a place to spend any of the money myself. Unbelievable. This is a total waste of money. DO NOT BUY FROM THIS COMPANY.
Response from SpafinderJul 23, 2024
Dear Nik, We sincerely apologize for the inconvenience you experienced. We understand your frustration with this situation. We are committed to providing excellent service and will investigate this issue further. We have contacted you via email from [email protected] requesting further details to help us promptly investigate and resolve this issue. Jose G. Spafinder.com **UPDATE FROM SPAFINDER.COM 7/23/2024:** Hello Nik, thank you for sharing your contact information with us. Our team is actively working on your case, and you can expect an update shortly. We're committed to resolving this case to your satisfaction. 🤝 Jose G. Spafinder.com
MM
Please see my review dated May 5th. My complaint had to do with spa finder not thinking outside the box. All my sister, who has ALS wanted was to make her $500 gift card into four equal gift cards. Spa finder contacted me and did exactly what my sister asked for. Thank you for thinking outside the box and making my sister happy. MM
Response from SpafinderJul 13, 2024
Hi MM, thank you for your wonderful review! We're so pleased to hear that we could fulfill your sister's request and make her happy. Your feedback about our service means a lot to us, and we're grateful for the opportunity to go the extra mile for our customers. Thank you for sharing your positive experience and for giving us the chance to think outside the box. 😊 Josh R. Spafinder.com
