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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
spafinder.com
Website
spafinder.com
Category
Wellness & Spa
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased a gift card from Costco and was charged an additional $17 on it and no where on reg website does it say you have to pay a fee to use it.
Response from SpafinderSep 6, 2026
Hello Cindy,
Thank you for sharing your feedback. We’re sorry for the confusion regarding the additional charge associated with your gift card. We would like the opportunity to review your experience and provide further assistance. Please check for an email from [email protected], as we have sent a request for additional information so we can investigate this matter and help resolve your concerns.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 09/09/2026**
We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Spafinder.com
SC
SJ C.
Short expire period
This is a major scam, so avoid it at all costs. The card's expiration date time frame is very short on purpose.
I bought the card for my wife. She wasn't immediately able to use it, but when she was, it had expired.
Response from SpafinderAug 3, 2026
Dear SJ Clark,
Thank you for sharing your feedback. We have read your review and understand your frustration regarding the expiration timeframe of the gift card and the experience of purchasing it for your wife only to find that she was unable to use it when she was ready. We know how disappointing this situation can be and would like the opportunity to review the card details and see how we can assist. Please check for an email from [email protected], as we have reached out through Trustpilot to gather the information needed to investigate this matter further and provide additional support.
Warm regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 08/06/2026:**
Hello SJ Clark, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Spafinder.com
KM
Kevin M.
Customer service is a nightmare
There was a deal that was advertised on their website and to just call the spa to have them accommodate it. When I called the spa they had no idea it existed. I tried to call customer service and they repeatedly transfered me or just straight up hung up because they said they couldn't help me with it at all.
Response from SpafinderJul 23, 2026
Hello Kevin,
Thank you for bringing this to our attention. We’re sorry for the frustration and inconvenience you experienced regarding the advertised offer and the difficulty reaching the appropriate support team. We would like the opportunity to investigate this further and assist you. Please check your inbox for an email from [email protected], as we will need to gather some additional information to better understand the situation and work toward a resolution.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Spafinder.com
CU
customer
Zero stars
If I could give zero Stars I would what a horrible company to deal with I purchased a gift card online requested a happy birthday gift card and when I received it the card said grateful heart I have no idea what grateful heart means but it doesn't mean happy birthday so I called to get the card switched they couldn't switch the card for me and I still don't have my money back. Everyone I spoke to barely spoken English so I don't know what the hell they were saying and I don't have a refund yet and I don't have a gift horrible horrible experience
Response from SpafinderJul 11, 2026
Hi there,
We’re sorry about this experience and understand how frustrating it must have been to receive a gift card with the wrong greeting message and then have difficulty resolving the issue. We would like the opportunity to investigate this further and assist with your refund or gift card concerns. Please check your email for a message from [email protected], as we have reached out to gather additional information needed to locate your order and help work toward a resolution. We appreciate your feedback and look forward to assisting you.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 07/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
AL
A. L.
I went for a facial and a massage today…
I went for a facial and a massage today with my daughter since I have a $500 dollar Spa finder gift card. Just to learn that none of my gift card doesn't work and have to pay out of pocket.
Response from SpafinderMay 31, 2026
Hello,
We’re very sorry to hear about your experience and understand how upsetting it must have been to visit the spa with your daughter expecting to use your $500 gift card, only to find it did not work and you had to pay out of pocket. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d like the opportunity to review what happened and help make this right, but we’re unable to locate your information based on this review alone. Please check your inbox (including your spam or junk folder) for an email from [email protected], and reply with your details so we can investigate further and assist you as quickly as possible.
Warm regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 06/02/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Spafinder.com
ST
Stew
They deserve a class action lawsuit.
Do not waste your money. Both of my gift cards were rejected at a participating spa on Mothers Day… Very embarrassing. Customer service only pretends to help… I bet they get away doing this to thousands of people. Don’t let it be you!
Response from SpafinderMay 10, 2026
Dear Stew,
We’re truly sorry to hear about this experience, especially on Mother’s Day, and we understand how frustrating and embarrassing it must have been for your gift cards to be declined at a participating spa. That’s certainly not the experience we want for our customers, and we apologize for the inconvenience and disappointment this caused. We absolutely want to look into what happened and make things right, but to do so we’ll need to locate your account details securely. Please check your email (including spam or junk folders) for a message from [email protected] and reply directly there so we can gather the necessary information and continue assisting you.
Warm regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 05/11/2026:**
Hello Stew, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Spafinder.com
AN
Andrea
After spending 12 days sleeping in a…
Today I received an email regarding my spafinder issue below with URL address of BHN Customer Service DigitalDPSupport@blackhawk-com, requesting a picture of the front and back of my card. Please confirm this is from Spafinder.
After spending 12 days sleeping in a chair while my mom was in hospice, I decided to get a massage. I pulled out my gift card and it expired on 3/26. I had received the card on June 6/13/25 for my birthday. On back of card it read, “If valid date has passed, call for new card”.
Upon calling, I was informed Spafinder’s policy is no longer to replace the card, however they would email me a one use card to my phone. I expressed that I might want to use it for two separate services so that would not work. I asked to speak w a supervisor since this person could not help me, although she did try.
Supervisor was on phone and said she would need to escalate to see if there was something that could be done. She put me on hold, then requested my email address and someone would get back to me in 24-48 hours. I said just go ahead and email the single use card. By this time, I have been on the phone for 20 minutes. She said okay. This person spoke so fast she could not be understood. I asked her to repeat what she had said more than three times. Finally has my email and says that she has to escalate this and someone will get back to me in 24-48 hours. I asked why she could not just email me the one use card as was originally offered so I could use it today. She responded it was policy. By this time, I am nearly brought to tears. I’m sure I am a little more emotional than normal since my mother passed. I asked why this had to be so hard when the back of the card says they will send me a new card? I was willing to bend to their “policy” of a one use card but now that wouldn’t even do that! What the heck?!?! She started explaining policy to me again.
I was so disappointed and upset, that I hung up as I was about to lose my s—-This was ridiculous!! Now, not only do I feel a birthday gift cannot be used, but I had to go through this hassle after just losing my mom.
Don’t buy this for anyone’s gift! Too much hassle as very few places accept it. If they do the massage is twice the normal price of a massage.
Response from SpafinderApr 23, 2026
Hi Andrea,
We are truly sorry for your loss, and we understand how upsetting it must. We also recognize your frustration about the gift card expiring, the wording on the back of the card indicating to call for a new card, the confusion around the one-time-use option, and not being able to receive help immediately after being on the phone for an extended time. We want to review what happened and see what we can do to assist, but we will need to gather a few details securely. Please check your inbox (and spam/junk folder) for a message from [email protected] and reply to it with your preferred contact information and any relevant gift card details so our team can locate your record and follow up with next steps. Thank you for bringing this to our attention.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 04/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
NS
Nicole S.
Almost all of the places listed on their website don't even participate
These gift cards are ridiculous! I called almost all of the places listed on the website as participating providers (e.g., elements) and they do not accept the cards. The one spa that I found that would take it charged more than 2x the price of a massage where I usually go. So even though I had $150 in spa finder money the $215 that they were going to charge left me paying $75 for a 60 min massage. Was excited about these gifts but turns out it is more effort than it was worth. I feel like I need a massage just from trying to deal with this. How can they list places on their website that literally don't even participate???
Response from SpafinderApr 20, 2026
Dear Nicole,
We’re really sorry to hear how frustrating this experience has been and understand your disappointment after being excited to use your Spafinder gift card. We recognize how discouraging it is to contact multiple locations listed on our site only to find they don’t currently accept the card, and to then encounter higher pricing at a participating spa that reduced the value you expected to receive. That’s certainly not the experience we want for our customers, and we appreciate you taking the time to share this feedback. We’d like to review the specific locations you contacted and your card details to better understand what happened and see how we can help. Please keep an eye out for an email from [email protected], which will allow us to securely gather your information and assist further.
Warm regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 04/21/2026:**
Hello Nicole, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Spafinder.com
