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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Mic
The people in customer service made my experience great!
Response from SpafinderFeb 2, 2025
Dear Mic, Thank you for your fantastic review! We're thrilled to hear that our customer service team made your experience great. Your kind words mean a lot to us! Please check your email from [email protected] as we need to gather some details to further assist you. We appreciate your support and look forward to helping you again! 💙 Warm Regards, Josh R. Spafinder.com
Layla
I am very disappointed with Spa Finder, with their service, their price etc. I prefer to find a much better option for my clients. There are many spa locations that will not advertise with Spa Finder.
Response from SpafinderJan 29, 2025
Hello Gigi, We're sorry to hear that your experience with SpaFinder did not meet your expectations. We strive to provide excellent service and a wide selection of spa locations, and we regret that this was not your experience. We’d love the opportunity to learn more and assist you further—please check your email for a message from [email protected] so we can gather more details. We appreciate your feedback and the chance to improve. Regards, Maurice V. Spafinder.com
PJ R.
right off the bat the website is glitchy at best. Evert time I type my location it will default to the same spas no matter how fare from me. my location is in a major city, so there "should" be tons of options. Amazingly I takes me to the same spas. This also happens when I list a different city like Washington DC. you guessed it, it reverts back to the same spas. Avoid this gift card scam, that simply counts on you getting frustrated and giving up, allowing them to collect some effortless cash. ALSO, if you read the customer comments and the Spa Finder response, it is a cut and past with 'updates' the same day. This I garbage.
Response from SpafinderJan 18, 2025
Hello there, We appreciate you taking the time to share your concerns and are truly sorry for the frustration you’ve experienced. We understand the importance of a smooth and accurate search experience when using our website, and we regret the inconvenience caused by the location search functionality. Your feedback about repeated spa suggestions and your impression of our responses is invaluable. To assist you further and address your concerns directly, we’ve sent you an email from [email protected]. Please check your inbox and respond so we can work on resolving this matter for you. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER 01/22/2025:** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Maurice V. Spafinder.com
Christine C.
I initially had issues with my gift card. Spafinder's response was quick, they kept in contact with me, and it was resolved. Very satisfied with this company. Will purchase from them again. Thank you.
Response from SpafinderJan 16, 2025
Hello Christine, Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our team was able to quickly address and resolve the issue with your gift card. Providing excellent customer service and staying in touch throughout the process is very important to us, and we’re thrilled to know you’re satisfied. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Maurice V. Spafinder.com
Edith
Le personnel a répondu à mes questions et ce fût rapide et très courtois.
Response from SpafinderJan 10, 2025
Salut Édith, Merci pour ton super commentaire ! Nous sommes ravis d'apprendre que notre équipe a pu répondre rapidement et courtoisement à vos questions. Vos commentaires sont grandement appréciés et nous continuerons à nous efforcer d'offrir un excellent service. Merci d'avoir choisi Spafinder ! Cordialement, Maurice V. Spafinder.com
Jeanine B.
The service it’s great . The answering fast and give you good information.
Response from SpafinderJan 4, 2025
Hello Jeanine, Thank you so much for your wonderful feedback! We're delighted to hear that you found our service great and appreciated our prompt and informative responses. Your satisfaction is our top priority, and your kind words mean a lot to us. Warm Regards, Maurice V. Spafinder.com
M Y.
Cust svc understood and helped me.
Response from SpafinderJan 1, 2025
Hello there, Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you and address your concerns. We’re always here to help and appreciate you taking the time to share your positive experience. Warm Regards, Maurice V. Spafinder.com
Mary H.
The card I had was not accepted two separate times. I contacted customer service, and the agent agreed to send me a new card. The experience was excellent!
Response from SpafinderDec 31, 2024
Dear Mary, Thank you so much for your wonderful 5-star review! We’re sorry to hear that your original card wasn’t accepted initially, but we’re thrilled that our customer service team could turn things around for you. It’s fantastic to know that you had an excellent experience and that we could resolve the issue by sending a new card. Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. If you ever need further support, we’re here to help! Warm Regards, Josh R. Spafinder.com
