Tucker
Inaccurate vendor information, card not accepted, unresponsive customer service
Very frustrating experience. I received a spafinder gift card and finally tried to use it after finding a local massage parlor on their website that said it accepted one time use cards. After receiving the service I went to pay with my card and the vendor could not get her card reader to accept the gift card. She offered no other solutions and seemed to have no way to rectify this with spafinder, so I had to pay for the massage out of pocket (the only reason I booked this massage was to USE this gift card). I sent a message complaint through the spafinder website the day of the service which says you will receive a response within 3 days. It has now been over a week with no response. I tried the online chat and no one answers. I called and cannot get ahold of anyone. Is this a real company? What a joke.
Response from SpafinderDec 29, 2024
Hello Tucker, Thank you for sharing your experience, and we deeply apologize for the frustration you’ve faced. We understand how disappointing it must have been to have your gift card declined at a participating location and to experience delays in our response to your inquiry. This is not the experience we aim to provide. To assist you further, we’ve sent you an email from [email protected] to gather additional details. Please check your inbox and respond at your earliest convenience so we can work to resolve this for you. Warm regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 12/31/2024:** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com