SpafinderReviews of spafinder.com

My business was signed up for Spafinder for a few months, this company in my experience is slow to pay and I had to request payment several times before payment was made. Not happy with my experience.

There are no salons accepting the spa finder gift cards & there are no refunds available. Waste of money- do not purchase these gift cards!!

Terrible experience. I ordered a card through email and their payments system does not work. It crashed multiple times at checkout with my credit card (which works everywhere else) but I got it to go through (but pending) with PayPal. But it remained pending for a day. I contacted customer service twice and asked them how to clear the transaction. They told me just to wait. Even though PayPal released the funds Spa Finder could not clear the transaction. I contacted their customer service twice and they did nothing. They didn’t tell me how to give another card or another way to make it go through. The payment was ultimately rejected and they didn’t even give me an email to inform me the card was never sent. Their tech does not work. Very disappointing.

I was trying to redeem my gift card but it gave an error. tried reaching out to spa finder but it has been two weeks since the ticket has been created and Im still waiting until now.

I printed out my gift certificate and took it to a spa that that was listed on the website. After almost 40 minutes on the phone with customer service, being transferred, verified, whatever, the spa owner, and myself, still have no answer as to why this gift card is being deinied on their "redemption hotline." Not to mention they take an unreasonable amount from the spas... just buy directly at the spa. Unfortunately this gift certificate was a gift so there is no way to get my money back. Terrible company. Avoid this service. 0 stars.

There was NO MONEY on the card when I tried to use it after my spa treatment. There was a 3 week delay in the balance being loaded. Unfortunately, it was of no use to me 3 weeks later. When I called for a refund I was told it is not their problem as the money has since been loaded. I'm now stuck with the gift card having paid for the treatment already. POOR service and stressful experience with a company promoting wellness!!!

So disappointing, got a card, the phone service to find the balance never worked, so had to call. Then fees are not listed on the offers, so you have to go find out if you can afford the places they list. Most are very expensive, so then adding a tip makes it really too high. Their search is weak, at best, and they agent on chat sent me listings that were really far away or way above my card amount. Overall a very disappointing experience- was so jazzed to get a gift card that ended up not being useful. Wasted time trying to see if there was an option that would work and the response I got was, 'wait maybe some new places will be added'. Gee, thanks- Nice idea, but really underwhelming service, don't use them. If you want to give someone a massage, ask where they like to go and get a card from that place directly. This was a waste of time.

The ordering process is quite confusing and i ended up purchasing 2 $200 gift cards (an E-gift and then a physical card) and when i opened a claim to inquire about what happened, their answer was that my claim was closed because the transaction was already processed so there was nothing that could be done. That is ridiculous, they should be able to refund. Their only recourse was to go to a gift card trade site. This is terrible as I can't just go without $200 in a pay cycle. Why should I have to spend time and energy to find someone to trade with when it was an honest mistake. This was a terrible customer experience which will make me not use them in the future.