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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Natalie
Not enough options and my gift certificate got declined after purchase
Response from SpafinderDec 10, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. So that we can better assist, please contact us at 866.569.0449 Monday through Friday 6AM to 3PM PST so that we can look into your issue of the card declining.
Stephanie
It was a challenge using the gift card I received. The massage therapist was very hyper and it was not relaxing at all. My appointment was at 5:45pm after an hour of trying to figure out the payment and her hyper activity I finally left at 8:30pm. I have a child at home that I told I would be home in approximately an hour and half on a school night. this was a much needed massage that I got no benefit from. Super bummed I wasted $85.00 on this.
Response from SpafinderDec 10, 2019
We sincerely apologize that your experience was less than exemplary. We do value all feedback and consider it very important to have awareness of problems that do occur from time to time. You may leave a review on the spa’s listing on our website by going to www.spafinder.com and searching for the spa’s listing. Once you have selected the correct spa and location, click on the review tab and select “Write a Review”. We hope that you choose us for all your spa gift card needs going forward!
M-QUEEN
Unfortunately, I didn't notice that if an e gift card was purchased it could be canceled/updated. In error, I purchased a card for $100 instead of $25and was disappointed to discover I wasn't able to cancel the card, credit the money to my account and then get a card for the correct amount.
Response from SpafinderNov 22, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced. We hope you will consider us for all your future gift card and spa service needs.
Grace R.
Love the gift cards
Response from SpafinderNov 20, 2019
Thank you for taking the time to post this review! We are so happy that you were pleased with your order. We look forward to being of service to you again in the future.
Melissa L.
Smooth, easy transactions.
Response from SpafinderNov 14, 2019
We appreciate you taking the time to post this terrific review. We are very happy that you are satisfied with your experience and your order. We hope to be able to assist you with your future gift card and spa service needs.
Nora
I had to call twice to figure out how to use my original gift card. On my first call, the Customer Service Adviser (CSA) wasn't helpful and I asked to speak to a supervisor. I was put on hold for over 10 mins and the CSA never connected me. I called back and the 2nd CSA recommended to use my original gift card to buy one on the Spafinder website. Simple solution and worked right away even though it took 45 mins on the phone to get it done.
Response from SpafinderNov 14, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced. We hope that you consider us for future gift card and spa service needs.
Deborah
I have been using this company for at least 8 years without a problem. I ordered a spa gift card for my Mom’s birthday. Spafinder was to email my Mom’s gift card the day before her birthday. She never received it. She didn’t receive it until after I called to see what happened. This was unacceptable because this was my Mom’s first birthday without my Dad, in 64 years! He passed away a few months ago. She really needed this spa day. They had no explanation why it happened. Very disappointed.
Response from SpafinderNov 13, 2019
Thank you for your detailed feedback regarding your order and also our condolences for your family's loss. It does look as if our ordering team has researched and attempted to contact you regarding a resolution. We apologize for any inconvenience or frustration that this has caused and invite you to contact our orders team at 855.963.2665 for any further questions or concerns. We thank you for your continued business and hope to be your choice for spa gift cards going forward!
Jennifer
I love Spafinder. It is so easy to print out gift cards. I miss the reward program.
Response from SpafinderNov 13, 2019
Thank you for taking the time to post this review! We are happy that you are satisfied with the delivery of your order. We look forward to assisting you with all your future gift card needs.
