spacetouch.comTHE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
spacetouch.com (spacetouch.com) has 549 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ellen L.
Jeanne is truly an asset to the company. This is the best customer service experience I have had. Space Touch stands behind their lifetime warranty. I would totally recommend any of their products. I am so happy to have my Jupiter back. Thank you for everything!
Response from spacetouch.comSep 14, 2026
Thank you and we will let Jeanne know!
Mary
The Sectra red light therapy mask is very uncomfortable. It has 2 big rubber pieces . One that sits on your forehead and one on your chin. I can't stand it on my face.
Response from spacetouch.comSep 14, 2026
Thank you for the honest feedback! Sorry the fit hasn't been comfortable for you — the forehead and chin pieces are meant to help with positioning, but we understand that's not going to work for everyone's face shape. We'll pass this along as real feedback on the design. If you'd like to talk through options, feel free to reach out to us at [email protected].
Kelsey W.
Space Touch is an outstanding company with the best customer service. My mother and I share the Vega and it has been an excellent device. I look forward to using it weekly. Noticeable improvement in my fine lines and overall skin appearance. Highly recommend this product and line.
Response from spacetouch.comSep 14, 2026
Thank you!
Debbie S.
I have been waiting for my product and after reaching out they just sent it. It was ordered December 10 !! The response to my inquiry was very prompt and that part has been excellent. Just very disappointed in the shipping and deliveryHopefully will see product soon and try it out.
Response from spacetouch.comSep 14, 2026
We hope this got resloved and you are now happy and using your device.
Victoria A.
My elderly and vulnerable mother was physically ushered into a Truffoire store and kept there for three to four hours when she repeatedly tried to leave. They sold Space Touch products here inside of the store. She was told many things about how these red-light therapy products were usually worth $127,200 and that she would be getting a deal if she only spent $17,000. She was told that these products, designed by NASA, would cure her pain. They also told her that this product could be written off on her taxes. She was harassed and badgered by four sales persons to the point where she felt coerced and forced to make a purchase just so she could get out of there. She reluctantly agreed to one purchase without the knowledge that all sales were final until AFTER the fact. When they talked her into making a second purchase after holding her for three hours, her card declined. After her card declined, the sales women named Adele Rossi physically took her phone and forced the transaction to go through. I do not know the specifics of how she did that. They finally pressured my mother to sign multiple documents without giving her time to read them. Exhausted and tired after three to four hours of holding her there she signed just to get out of the store. She called me immediately after and I knew something was wrong. We will be refusing these products and pursuing legal action for the physically grabbing (assaulting) of my vulnerable elderly mother, the taking her upstairs and forcing her to try these products (false imprisonment), and the taking of her phone to make a large purchase of $10,000 (theft). These predatory high-pressure sales tactics are illegal as well as the false and misleading claims about NASA technology and the ability to be written off on your taxes, and unfair pricing. Please BEWARE of these products.
Response from spacetouch.comSep 14, 2026
What you're describing is extremely serious, and I'm not going to respond to it the way we would a typical complaint. If what happened to your mother is accurate, this goes well beyond a bad sales experience into territory involving her physical safety and an unauthorized transaction, and it deserves to be treated that way. As the manufacturer, we do not run this store or condition its sales conduct, but we are not going to hide behind that distinction given what's being described. We want to look into this immediately and directly, including the specific individuals and location named. Please reach out to us directly at [email protected] so we can get the details needed to investigate this properly. We'd also encourage you and your mother to pursue this through the appropriate authorities given what you've described, separate from anything we do on our end — her safety and her rights matter more than a product dispute. We are genuinely sorry this happened to her.
Disjee C.
I don’t like this product. Can I return it and get a full refund?
Response from spacetouch.comSep 14, 2026
Thank you for letting us know. Since this was purchased through a retail location, SpaceTouch as the manufacturer isn't able to process returns or refunds directly — that would need to go through the store where you purchased it. If you run into any difficulty getting a response from them, feel free to let us know and we're happy to see if there's anything we can do to help from our end.
Charlein S.
Purchased my device 3 years ago. Device stopped charging. Communication with company was spotty and I had to jump through numerous hoops to get a return authorization. After complying with all their hoops, I shipped the device, and once they received the device, I received a replacement quickly.
Response from spacetouch.comSep 14, 2026
Thank you for sharing this, and I'm sorry for the hoops you had to jump through to get there. Glad the replacement itself was quick once everything was in place, but the spotty communication getting to that point shouldn't have been the norm. We'll take this as real feedback on making that process more straightforward from the start.
Lyndie S.
I had purchased the Jupiter in 2019. I loved the way it was keeping my wrinkles at bay and my skin tighter. Unfortunately it stopped taking a charge in 2024. I contacted customer service and hoped I could get it working again. After many emails, and sending the device back to Spacetouch, they sent me a brand new device. Very impressive customer service kept me posted the whole way even through the holidays. I highly recommend the products . Invest in yourself. These products are excellent.
