Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright reviews

251 approved reviews, newest moderated first

Christine D.
Jan 5, 2022
Painless and EASY!
Patrick was so very helpful and patient. Explained everything fully and to my satisfaction. Answered any questions I had. It is a pleasure to work with a company who has the customer 1st. Thank you. I AM SO THRILLED TO BE ABLE TO HEAR AGAIN.
Response from SoundbrightJan 7, 2022
Hi Christine! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Patrick. It is always our mission to be patient and put our customers first. We understand that hearing aids are not only a lifestyle adjustment but also an investment and because of this we want to be with you along your hearing aid journey. To learn how thrilled you are to be able to hear again is the reason we love what we do. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
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Jomayra F.
Dec 16, 2021
This is customer satisfaction
It has been a pleasure working with Noah very proactive patient and has a phenomenal customer service skill with the customer he made sure my experience was great at all time he's awesome
Response from SoundbrightDec 16, 2021
Hi! Thank you so much for taking the time to leave us an online review. We are so happy to hear that you had an awesome experience working with Noah. We sincerely appreciate the positive feedback about his customer service. Please do not hesitate to reach out to us should you need anything. Happy hearing! - Sami, Customer Success Team
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Toby D.
Dec 11, 2021
I was so nervous before my appt…
I was so nervous before my appt started. I could barley see how to put in the batteries. When Noah met my 93yo Mom (whose hearing aides these are) & myself (her daughter) I felt a great relief. Noah was calm & talked clearly & slowly so we both understood what to do. He had my Mom practice taking the devices in & out of her ear by feel. We even have a follow up appointment in a week to evaluate where my Mom is then. He gave us both so much confidence that these devices might actually help my Mom. WHAT A GIFT!~ I put Noah at the top of my gratitude list for today.
Response from SoundbrightDec 13, 2021
Hi! Thank you so much for taking the time to leave us an online review. We are so thrilled to hear that you have enjoyed Noah's service and that he has helped your mom learn and understand her new hearing aids. We understand that hearing aids are not only an investment but also a lifestyle adjustment. It is very important for your mom to feel comfortable with her new little helpers. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team
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Joy P.
Nov 21, 2021
Please know that you have a very…
Please know that you have a very valuable employee, Noah McIntyre. I can not say enough good things about him & his superb customer service. He is everything a good customer service representative should be, but the most admirable thing about him is that he is sincerely concerned about his customers. He goes beyond just being a good guy, he actually cares about his customers & their needs. I really wanted to send my hearing aids back because they don’t work for me. Noah is doing whatever he can to help me have a successful outcome. I am giving him one more chance to enhance my experience with your product. He is trying his hardest & I appreciate that very much. He is worth every Penny you pay him & more. Thanks for giving me this opportunity to inform you of Noah’s dedication to his customers & to your company.
Response from SoundbrightNov 23, 2021
Hi Joy! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to know that you enjoyed our services and working with Noah. We sincerely appreciate the positive feedback and I will be sure to pass along the kind words. I am sorry to hear that you were wanting to return your devices but I am happy to know that Noah and our team are working hard to get these right for you. If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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Sharon
Nov 1, 2021
My 23-year old hearing aids were never…
My 23-year old hearing aids were never comfortable and didn't separate background noise from conversations. My new Signia hearing aids are so much more than I expected! Comfortable. Natural hearing. Easily controlled with my android phone. I can understand conversations in all of the environments I experience. Did I say I love these? And customer service is beyond my belief! Noah has been so helpful getting me oriented to this new style for me. I recommend these to anyone wanting/needing a new hearing experience.
Response from SoundbrightNov 1, 2021
Hi Sharon! Thank you so much for taking the time to leave us an online review. We are so happy to learn that you are loving your new Signia hearing aids. It makes us happy to know that your new hearing aids are comfortable, you can understand conversations in any environment and control them with your Android phone. We also appreciate the positive feedback about our services as well as your consultant, Noah. We believe to hear well is to live well. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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Dorothy B.
Oct 20, 2021
Thumbs up for Technical Support
My technical agent, Mr. McIntyre was so patient with me and guided me to get my hearing device initial set up. He made sure I am comfortable with the device and answered my questions in the follow up call. He helped me reset the volume & changing the ear piece which I was quite unsure initially. I am comfortable, confident and happy to know I can count on him when I have future concerns with my device. Thank you.
Response from SoundbrightOct 21, 2021
Hi, Dorothy! Thank you so much for taking the time to leave us an online review. We appreciate the positive feedback about your consultant, Noah and we are so happy to hear that he gave you such a wonderful experience. We are thrilled to know that you are feeling comfortable, confident and happy with him and your new devices. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Specialist
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Annie H.
Sep 22, 2021
My first experience was with your staff…
My first experience was with your staff persons. They were very friendly and helpful. She called me to set up my aids and spoke with me until I got all done ✔. She even called me back after 3 days of trying the aids. We talked about my experience and she was so helpful in listening first about my experience over the 3 days. She was helpful in telling me why certain things were happening. I said to her let me try and see what will they feel like for 10 or so days and I'll touch base with her in 2 weeks. I ask about batteries and she sent me the link to purchase them. She also once finding out my ear size is sending me the small ear plugs. I am so far enjoying these aids. They stay in my ear. I don't have to worry about them on the top of my ear falling off like my ones I have. They irritated me when wearing my eye glasses and that mass we are wearing now. I thank God I tried this hearing aid. I recommend them. Go for it. The noise reduction is great also.
Response from SoundbrightSep 23, 2021
Hi, Annie! Thank you so much for taking the time to leave us an online review. We appreciate the positive feedback about your consultant, Alaine, and I will be sure to pass along the kind words of encouragement to her. It makes us happy to know that you are enjoying your new hearing aids and using the features such as noise reduction. If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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Lynn
Sep 17, 2021
I really appreciate the wonderful…
I really appreciate the wonderful customer service from this company. Noah McIntyre was so helpful and answered all my questions. My dad is 100 years old and is very satisfied with these hearing aides. It is really amazing how easy it was to set up and insert these hearing aids. I would buy again.
Response from SoundbrightSep 20, 2021
Hi Lynn! Thank you so much for taking the time to leave us an online review. We are very pleased to know that you were given wonderful customer service from your consultant, Noah, and our team. I will be sure to pass along the positive feedback to him. Also, we are thrilled to know that your dad is satisfied with his new hearing aids and that you enjoyed the easiness of the process. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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