Sound EscapeReviews of sound-escape.co

Response from Sound EscapeApr 10, 2026

Hello Manuella, Thank you for your review and sorry to hear that. Are you referring to the curtains your ordered a year and half ago? (order #41113) Thank you! Best regards, Sound Escape

Response from Sound EscapeMar 26, 2026

UPDATE: We offered the customer a refund for the purchase of a curtain track so she could use our curtains optimally. To do so, she would need to purchase a standard-priced track and send us the invoice. This offer was made several days ago, but we have not received a response from the customer. As explained below, contrary to the customer's claim, her curtains are not effective because she installed them on a track that is not a curtain track and failed to insert the hooks as in the tutorial video. --- Hello, The issue is related to the installation setup rather than the product itself. Our support team responded to all customer inquiries within 24 business hours and provided assistance throughout the entire process. The customer can't install the curtains correctly since: 1. Her track is not a curtain track (it has no gliders) 2. She installed the hooks incorrectly (even though they sent her a demonstration video). She posted this review on Trustpilot to pressure us into refunding her for her custom-made curtains because she can't install the. We will not give in to this kind of practice. Our curtains are designed to be compatible with any curtain tracks. The customer also admitted herself by email that the noise reduction and blackout were not achieved because of the installation. Thank you for your understanding. Best regards, Sound Escape