Regina A.
BUYERS BEWARE RETURN STOCK FEES ABANDONED BUILDING FOR OFFICE
Bought a wig from this company, only have 15 days to. return it. The address given for returns is an abandoned building, which raises some serious issues of transparency in their sales practice. Difficulty reaching a salesperson for returns with the bogus number online and in the package sent out to the customers. After I requested an exchange, the first customer service email sent to me was to send pictures, which I did three times. Wanted me to go back online and buy another wig before issuing a refund for the first one, I decided to just get a refund because that was a red flag for me. If they are a legitimate business, they must act like it and provide a refund to the customer when asked, especially when the merchandise is not used. I have contacted the Federal Trade Commission for fraud and other authorities in the United States for guidance and fraud protection. When companies have business online from China and use addresses that do not exist in the United States to gain money, and refuse to exchange the item or refund the money promptly, it is usually fraud involved. I am not saying they are doing fraud, but show me they are a legimate company. Although the response was submitted to this review, the company still did not provided a legitimate address to resolved my problem. Therefore this must mean they do not have a real address here in the U.S. to return products. This information has been reported to the Federal Trade Commission and Better Business Bureau, so far.
Response from SOUL LADYMar 23, 2026
Hello Regina， Thank you for sharing your experience. We’re truly sorry for the frustration and concern this situation has caused, and we understand how this may have raised questions about our process. We would like to clarify a few important points to ensure transparency: Return Address: Our U.S. warehouse is located in Georgia. As it is a newly established warehouse, the address may not yet be fully updated on Google Maps, which can sometimes cause confusion. However, it is a valid and operational return facility. Exchange Process: When we suggest placing a new order before returning the original item, it is not to create any inconvenience or risk. This is to ensure that your replacement wig can be shipped out immediately, so you don’t have to wait for the return to be received and processed before receiving your new item. Requesting Photos: We understand you mentioned the item was unused. We ask for photos as part of our standard return process to verify the condition of the product before approval. This helps protect both our customers and our team, ensuring a smooth and fair resolution. About Our Business: Soul Lady Wigs is a legally registered and operated brand. Our office and production are based in China, with fulfillment support in the U.S. We do not engage in fraudulent practices, and we are committed to serving our customers with honesty and care. We sincerely apologize if our communication or response time (especially over the weekend) caused additional concern. That is never our intention. Please feel free to contact us directly at [email protected]. Our team is here to assist you and will work with you to resolve this matter as quickly as possible. We truly appreciate the opportunity to address your concerns. Best regards, Soul Lady Wigs