Erick H.
Soul Lady pulled a Bait and Switch on…
Soul Lady pulled a Bait and Switch on my 83 year old mother. She saw a lovely-looking wig, appropriate for an older lady in a Facebook ad of theirs. She ordered it and what arrived was in no shape or way what she saw in the ad. It was a sad-looking five and dime store type of wig; something that could only be worn for comedic effect. Fine, so she requested a refund, more than glad to send it back, only to be given the run-around and no refund. Funny enough, Soul Lady has begged my mother to stop writing negative reviews about the $118 they stole from her. They are just fine with essentially stealing her money though. Soul Lady has no heart and certainly no soul. Don't take a chance with them.
Response from SOUL LADYApr 8, 2026
Hello there, Thank you for contacting and sharing your experience. We deeply apologize for the situation you described, and we are truly sorry that your mother had a terrible shopping experience on our website. At Soul Lady Wigs, we strive to ensure that every customer is satisfied, but we are disappointed to learn that we have not done enough in this regard. We are willing to solve this problem and strive to achieve a solution. If you have already contacted our email address [email protected]， please keep an eye out for our response. Before that, we would appreciate it if you could provide us with your order number and detailed information about your order, so that we can investigate the matter more thoroughly and ensure that your mother's concerns are taken care of. You can contact us anytime via email, and we will do our best to help you solve your problem We are always here to ensure that you and your mother are completely satisfied. Best regards, Soul Goddess Wig