SOUL LADYReviews of soulladywigs.com

Response from SOUL LADYSep 28, 2026

Hello Denise, We’re sorry that our previous communication left you feeling that your concern was not properly understood or addressed. Our Salt & Pepper wigs contain a blend of white and darker hairs. Because the white hairs can be less visible against the transparent lace, the hairline area may appear different from what customers expect. We have already reported your concern to our company for further review, and we have also sent the return address to you by email. Once we receive the returned wig, we will assist with your case and apply for a full refund as agreed. We sincerely apologize for the misunderstanding and appreciate your patience while we work to resolve this issue. Best wishes, Soul Lady Wigs.

Response from SOUL LADYSep 22, 2026

Hello Renee, We’re sorry to hear about your mother’s experience with her wig and especially that you felt our customer service was not helpful during the return process. This is certainly not the experience we want our customers to have. At this time, we have been unable to locate the order based on the name associated with this review. We would sincerely appreciate the opportunity to look into your mother’s order and understand what happened. Please contact us at [email protected] with the order number or the name and email address used for the purchase. Our team will be happy to review the details and see how we can assist. Thank you for bringing this to our attention. Best wishes, Soul Lady Wigs

Response from SOUL LADYSep 17, 2026

Hi Dora, We’re sorry to hear that you were disappointed with your purchase. We take concerns regarding hair quality, shedding, size, and length seriously and would like the opportunity to look into your experience. At this time, we’re unable to locate a matching order based on the information available to us, so we’re not able to verify the details of your purchase or properly investigate what happened. We also want to mention that we have recently become aware of websites and online sellers that may be using the Soul Lady name or offering products similar to ours. Because of this, we need to verify whether the product you received was purchased directly through our official website or another sales channel. To help us investigate this properly, please contact us at [email protected] and provide your order number, the email address used to place the order, and the product name or item information. If possible, please also let us know where you placed the order. Once we receive these details, our customer service team will be happy to check the order and determine whether it was purchased through Soul Lady Wigs. We sincerely apologize for your frustration and hope you’ll reach out so we can better understand what happened and assist you appropriately. Best wishes, Soul Lady Wigs

Response from SOUL LADYSep 17, 2026

Hi evelyn, We’re sorry to hear that you’re unhappy with the wig and that you found the return process frustrating. We’d like to clarify that we have already sent the return address and return instructions to the email address associated with your order. Please check your inbox, as well as your spam or junk folder, in case the message was filtered there. If you’re unable to locate our email or need any further assistance with your return, please contact us at [email protected], and we’ll be happy to help. We’re sorry for the frustration and appreciate the opportunity to assist you with your return. Best wishes, Soul Lady Wigs

Response from SOUL LADYAug 26, 2026

Hi Janet, We’re truly sorry to hear about your frustration and disappointment with this experience. We completely understand how upsetting it can be when an order is delayed unexpectedly. We would like to clarify that the customs inspection and related charges occurred during transit due to the local customs process, which is beyond our control and something we were not aware would happen in advance. Once we learned about the situation, we immediately communicated with our team and applied for support to help cover the customs-related cost for you. We always strive to provide our customers with a smooth and positive shopping experience, and we sincerely apologize for the inconvenience and stress this situation has caused. We would appreciate the opportunity to continue working with you and find the best possible solution. Please contact us directly at [email protected], and our team will be happy to assist you further. Thank you for your patience and understanding. Best regards, Soul Lady Wigs Team

Response from SOUL LADYAug 10, 2026

Hi Zarata, We’re very sorry to hear about your experience. We completely understand how frustrating it is to wait two weeks for your order, especially after reaching out to our customer service. Your order has been expedited with our warehouse. This wig is currently a very popular item, which has caused a temporary delay in processing. We sincerely apologize for keeping you waiting and understand your frustration. We’re doing our best to get your order shipped as soon as possible. Thank you for your patience and understanding. Best wishes, Soul Lady Wigs

Response from SOUL LADYJul 22, 2026

Hi Nihm, Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your experience. We would like to clarify that Soul Lady values every affiliate partner and appreciates the time and effort invested in promoting our products. However, affiliate commissions are processed according to our affiliate program terms and eligibility requirements, which apply equally to all partners. After reviewing this case, we communicated with you regarding the reason why the commission request did not meet our affiliate program requirements. We understand that this may not have been the outcome you expected, but our decisions are based on our established policies and are not intended to disadvantage any partner. We always aim to maintain a fair, transparent, and trustworthy affiliate program. We would be happy to continue discussing this matter with you privately and provide any further clarification regarding our policy. Thank you again for your feedback. Best regards, Soul Lady Wigs Team

Response from SOUL LADYJul 9, 2026

Dear Stephanie, We are truly sorry that you received the wrong wig and that your experience with us was disappointing. We completely understand your frustration and sincerely apologize for the inconvenience caused. As soon as we confirmed the issue, we processed a full refund to resolve the matter as quickly as possible. While we understand that a refund cannot make up for the disappointment, especially when the wig was purchased for your mom, we wanted to take full responsibility for our mistake. We'd be happy to reimburse the return shipping cost. To arrange the reimbursement, could you please provide your preferred payment account (such as PayPal or another receiving account)? We would appreciate the opportunity to make this right. If there is anything that has not yet been resolved, please contact us with your order number at [email protected] Sincerely, Soul Lady Wigs Team