SOUL LADYReviews of soulladywigs.com

Response from SOUL LADYJan 19, 2024

We're thrilled to hear that you're impressed with your first human hair salt and pepper wig! It's wonderful that it looks nice on you. If you ever decide to order another shorter style, we're here to assist you. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you'd like assistance with or if you have questions about other styles, feel free to let us know. Thank you for choosing Soul Lady!

Response from SOUL LADYSep 12, 2023

Thank you for such a kind review, Ms. Brenda Reeder, We appreciate your understanding of our delay. About the wig, we have a heart for what we are doing. And we will pay more love and attention to seniors.

Response from SOUL LADYSep 14, 2023

Thank you for your nice words Ms. Fashion Lady, With your encouragement, we will be sure to make everything better and better.

Response from SOUL LADYSep 12, 2023

Hi Ms. Joyce Lovings, thank you for your love to choose us, We provide 15 days no reason to return, you just need to ship the items back to our GA warehouse, After a simple confirmation, we will arrange a full refund for you soon. The return information we emailed to you for a couple of weeks, have you sent it back to us? We haven't received any returning package or a reply email from you, We will check it later, so don't worry. Or do you just want a partial refund for a kind of compensation? Longing for your reply and we will provide sincere service to you.

Response from SOUL LADYAug 29, 2023

Hi, dear customer, sorry for the long delay which has brought you such an unpleasant shopping experience. Because the salt and pepper wig is too popular, many orders have surpassed our expectations and the wig is a custom one. The processing is complex, and 100% handmade, we need to make sure the color and the style are both the same as you see in our site. I know you've been waiting a long time, but I want to make sure I do this right, we don't want to let you down. We start to know that we have ignored something. We focused on young ladies' needs in past years, and now, we know we need to make changes. So we need to make every one of our orders a perfect wig, to make every customer who loves our wigs happy, and to defend the right of those who are no longer young to be beautiful. Regarding your review, we sincerely accept it. We will use it to move forward. We have already issued a full refund. Please check it promptly.