Wendy M.
I purchased a wig topper from this…
I purchased a wig topper from this company. When I received the color was not right and the style of the topper was not what I expected. So I contacted the company so I could return. They asked if I wanted to exchange I said yes that would be good advised of the item I wanted to exchange for. They told me to purchase the item I wanted to exchange and then send back the item I did not want, they did not return slips so I have to pay to send back and they will charge me $20 to restock the item. Please do not deal with this company, buyer beware.
Response from SOUL LADYFeb 27, 2026
Hi Wendy, Thank you for sharing your experience. We’re truly sorry to hear that the color and style of the topper did not meet your expectations. We understand how disappointing it can be when a product is not exactly what you hoped for, and we sincerely apologize for any frustration this situation may have caused. At Soul Lady Wigs, we always want our customers to feel supported and satisfied with their purchase. Regarding the exchange process, our team suggested placing the new order first so we could reserve the item you wanted while the return was being arranged. Because many products are very popular, they sometimes go out of stock. Returns usually require a return shipping arrangement and a small restocking fee, which is explained in our policy. However, we truly value your feedback, and we would like the opportunity to review your order details again and see if we can offer a better solution for you. Please feel free to contact us directly at [email protected] with your order number and any photos of the item you received. Our support team will personally check the situation and do our best to help resolve this for you. We genuinely hope we can make this right and improve your experience with us. Best regards, Soul Lady Wigs