Soul InsoleReviews of soulinsole.com

Response from Soul InsoleOct 16, 2020

Hi Donald! Sorry for your frustrations with the extended wait. With the free shipment option that you chose, as posted on our page, Canadian shipments are taking longer than usual due to covid and can take up to 6 weeks. Currently it has been 10 days since your order was placed. We had a really nice conversation with you over the phone and we are very thankful for your patience and understanding. We are here to help and please know that you can always reach out to us for assistance. We hope that your review can become more balanced after we prove to you that we care about providing our customers with 5 star customer service and the very best quality products.

Response from Soul InsoleOct 13, 2020

Hi Robert! It's wonderful to read that your feet are feeling good now! Thanks for taking the time to write a review!

Response from Soul InsoleOct 6, 2020

Hi Marsha, Thanks for giving our insoles a try. Please, don't worry, we understand that everyone's feet are different and can have different needs, so we have a 100% satisfaction guarantee. There's a chance you may need a smaller size or a different type of support if these are uncomfortable. If you are possibly on the smaller end of the size range, if your shoes may have some existing support, or if your arches are lower and more sensitive to support, it is likely that you will prefer to choose 1 size smaller or our thinner version (The Shoe Bubble Pro-Lite). Also, maybe you have a different foot ailment all together that is calling for a different type of support. We would love to help guide you if you're open to that! Please let us know a little more about what's going on with your feet if you're interested in some help and guidance over the phone or here by email. Our phone number is: 619-746-7256. If we can learn more about your needs, and we figure out that there was a different product that could help you, we can offer an exchange. If you prefer to just return them for a refund, that's totally fine! Here is our returns address: Soul Insole 8875 Costa Verde Blvd. #102 San Diego CA 92122 Let us know if you will be returning the insoles and we can send you a pre-paid return label. We intend to provide you with 5 Star Customer Service! Thank you for your understanding and communication so that we can learn how to best help you.

Response from Soul InsoleOct 6, 2020

Hi Heather! Thanks so much for taking the time to write a review of your experience. We're glad they're feeling pretty good for you. The Original Shoe Bubble is our thickest, most supportive insoles and the Pro-lite is a bit thinner and softer, so depending on the shoes (if they're flat and cushioned inside or hard with some existing support) you may prefer one or the other. Let us know if you'd like to do an exchange for the Pro-lite or keep the originals for your shoes that are more flat and cushioned. We are here to help and want to make sure that you are 100% happy with our insoles and our company!

Response from Soul InsoleOct 6, 2020

Hi Diane! Thanks so much for taking the time to write us a review about your experience with our insoles. We are so happy that your foot pain is gone! Stay in touch and always feel free to reach out if we can be of any assistance.

Response from Soul InsoleSep 29, 2020

Hi Mrs. Sarah Wellaway! Thanks so much for taking the time to write us a review. We are so happy to hear that our insoles are helping your husband with his Plantar Fasciitis!

Response from Soul InsoleSep 28, 2020

Hi Di! This is such a heartwarming review. We are so happy to hear that our insoles are making such a big difference for you. Thanks for letting us know and please always feel free to reach out if we can be of any assistance.

Response from Soul InsoleSep 22, 2020

Hi Margaret, thanks for writing a review of your experience. We are happy to hear that our insoles are helping you! It can take time for the feet to fully recover. Our insoles can be a big piece of the puzzle and with very painful heels, it can help to combine them with really cushioned shoes or sometime a memory foam cushioned liner can be placed above if the shoes have the space. Just an idea :) Stay in touch and always feel free to reach out to us if we can be of any assistance!