Soul InsoleReviews of soulinsole.com

Response from Soul InsoleDec 20, 2020

Hi Andy! It is so wonderful to hear that our insoles have been so helpful for you. Did you know that the insoles are washable? It can help to use warm water and really scrub the dirt off, then set them out to air dry. If the adhesive eventually wears out, you can also use double sided tape. FYI, in a few months, we will be carrying some double sided tape for this. If you reach out to us in March, we will be happy to share some with you. Take care and please stay in touch!

Response from Soul InsoleDec 17, 2020

Hi Susan! Thanks so much for taking the time to write us a review! We are so happy to hear that our insoles have helped your husband with Plantar Fasciitis :)

Response from Soul InsoleDec 8, 2020

Hi Charmaine! Thanks for giving our insoles a try and we are sorry to hear that the insoles are sliding around for you - We are wondering if somehow you got a defective pair.  When you first received them did they feel really sticky to the touch or not?  If not, they may be defective.  If they were originally sticky, but now they're not, it might be a matter of washing them in a different way. Some dirt gets really stuck in there, so it's best to use warm water, and really scrub the dirt off with your fingers and set them out to dry - the adhesive regenerates.   If they feel sticky to the touch after washing, but do not stay in place in your shoes, it could be something else - If the shoes have any dirt or shoe powder in them - this will cover the adhesive, making it not sticky anymore until washed again.  So, it's important to make sure the shoes are clean of dirt and shoe powder before sticking the insoles down. There are of course a few types of synthetic materials that our insoles just don't stick as well to. An option for these shoes is to place our insoles underneath the liner in the shoe (if the liner is removable and not fully glued in). Another option is double sided tape for a more permanent adhesion. Let us know if you'd like us to send you some tape. If you think the pair is defective, we are happy to send a replacement.  Please let us know. We are here to help!

Response from Soul InsoleDec 2, 2020

Hi Ines! Thank you so much for taking the time to share about your experience with our insoles. It really feels good to hear that our insoles have made a difference in your life. Also, we are glad that we could help support your favorite charitable organization :)

Response from Soul InsoleNov 29, 2020

Hi Priscilla! We are so happy to hear that our insoles have made such a big difference for you! Thanks so much for taking the time to let us know :)

Response from Soul InsoleNov 13, 2020

Hi Rene! This is so nice to hear! Thanks so much for letting us know that our insoles have made such a big difference for your husband.

Response from Soul InsoleNov 2, 2020

Hi Gary! Thanks for writing a review for us. Yes, the longer shipping times right now due to Covid are a bit frustrating, but we are really glad to hear that you're now enjoying your new insoles. We have opened up an option for expedited international shipping and we are subsidizing some of the cost if you are in need of quicker shipping next time, we recommend choosing the Priority option. Take care and always feel free to reach out if we can be of any assistance!

Response from Soul InsoleOct 26, 2020

Hi Julie! Thanks so much for taking the time to write us a review. It means a lot to us! We hope that our insoles make a huge difference for you in a positive way. Stay in touch and always feel free to reach out if we can be of assistance. Take care!