Soul InsoleReviews of soulinsole.com

Response from Soul InsoleApr 9, 2026

Hi Dave! So sorry that these insoles were not the right fit for your wife's feet. Everyone's feet can have different needs. It's possible she needs a smaller size, thinner version or a different type of support. Please let her know that we are here to help if she would like guidance. We will keep our eyes out for your return. Your 1-star review is still posted, but we appreciate that you've written a second review now with 4 Stars for our customer service. Thank you! Let us know if there's anything else we can do to help.

Response from Soul InsoleJan 15, 2026

I've sent another reply to your other 2 star review. I'm so sorry to hear that you are disappointed with our insoles. They are definitely not meant to be used as a padding or cushion, they are a midfoot support - so I'm concerned that you might be placing them incorrectly. Will you please contact us directly so that we can discuss placement, discuss what's going on with your feet and see if this is the right size and correct product for your needs? We have a 100% satisfaction guarantee, so we are also happy to help you with a return/refund. Please email us at [email protected]

Response from Soul InsoleJun 23, 2025

Hi Dan, thank you for leaving a review. We are pleased to hear you are happy with our products!

Response from Soul InsoleFeb 3, 2025

Hi Paramal! I'm so sorry to read this 2nd negative review that you've written. We just spoke over the phone with you and thought that we found a good resolution to move forward after your first review. We have sent you a replacement insole that will hopefully create a better fit for your unique foot needs. Please note that it will take 3-5 days to arrive through the post. Please reach out so that we can help make sure that you are taken care of. We have a 100% satisfaction guarantee. [email protected]

Response from Soul InsoleJan 3, 2025

Hi Adele, we are happy to hear that your getting the comfort you deserve! Thank you for leaving us a review.

Response from Soul InsoleDec 4, 2024

Hi Ann! Thanks so much for letting us know you've had a good experience with our inserts! We love hearing this!

Response from Soul InsoleSep 6, 2024

Hi Barbara! We're sorry to hear that the banner with the buy 3 get 10% Off discount was so small that you missed it. We will send this feedback to our tech team. Please reach out if you'd like to add another item or two and we can give a discount by way of a partial refund on your next purchase. Email us at [email protected] Let us know your phone number and we can give you a call. We are here to help.

Response from Soul InsoleJul 6, 2024

Hi Carol, thank you for leaving a review. We are happy to hear that our product is giving you the support you need.