Amber
Cheap product, terrible fit and quality
This cape is not at ALL what you advertised on the website. The photos make this piece look, chic, expensive, and long enough to hit my knees. What I received was a cheap piece that barely went past my bottom and my arms did not fit in the armholes. They were cut way too high. It’s almost like this piece was made for a little kid. The fabric was really terrible. I can’t believe I waited almost two months for this to arrive and wasted $100 on this! Save your money people.
Response from souk + SEPIADec 21, 2020
Hi there Amber! Thanks for sharing your review. We understand your disappointment and can see where you're coming from. We've looked up your order and can see that we've already sent you a Return Label on the 9th of December - we're waiting for it to to be delivered to our office in Newark and will immediately look into the coat you received. The coat is one of our best selling pieces and this is the first time we've received such a review on it thus we'd like to make sure we do the appropriate steps to prevent this from happening again. We've also brought this matter up to our upper management and they're not only apologetic with what happened but they're now actively looking into the matter. Should you have additional feedback on the coat, please feel free to contact us directly at our customer service email at [email protected] and we'll be more than happy to listen and make things right. Again, thanks so much for your review. Your feedback is taken to heart as we know for sure that it'll make us better as a start-up business. Thank you immensely! 🙏 —Customer Gratitude Team, souk+SEPIA