Just M.
True Excellence!
Updating my review; why? Because I stand corrected! This company has impeccable customer service and excellent integrity! As stated before I was disappointed with the clothing that I received; which was not it all what the size charts stated. Requested return & was sent an authorization a code to return at my expense, BUT....they have corrected this as well! My goodness, I’m simply amazed; this really is an excellent AAA+++ company you guys (*_*) and they stand by every word! To feel valued as a customer is truly a blessing! They went above and beyond to address/correct my concerns with the upmost RESPECT! Thank you souk + SEPIA! You have a customer for LIFE! Ones actions and accountability means EVERYTHING, and you all are TOP NOTCH in that area and then some! May your company prosper! YOU are a Force to be reckoned with!!! Thank YOU, again! Side note: I’m super excited, can’t wait to let you know how much I LOVE this dope jacket that I’m about to order!
Response from souk + SEPIAJun 6, 2021
Hello Trena, We hold all of our clients' sentiments in high regard, be it positive or the opposite. It is truly unfortunate that we weren't able to give you the best possible experience as a first-time customer. Believe it or not, this is an incident we do not wish to leave our valued clients. It has always been our policy to compensate customers who aren't fully satisfied with how their experience went with us. We're sorry if you may have not noticed that some of the items we sell may come from China and different parts of the globe (UK, US, Tibet, Thailand, Nigeria) as souk + SEPIA is an online marketplace of curated items. We offer free returns and we're sorry if you were made to pay $20.00 to return your items. We have further investigated and I see that the items are already on its way to our New York office. If you're still open to the possibility of reconciliation, we have emailed you solutions we have got to offer in exchange for the unexpectedly poor experience you had with us the first time. We'll be looking forward to hearing to you soon. Good things are waiting for you in the email. We shall resume our discussion there. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia